Part-Time Teller Services Representative

Amoco Federal Credit Union; Friendswood, Northern (TX, KY); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Health benefits including medical, dd

401(k) match

Annual Bonus Incentive

Paid Company Annual Holidays

Paid time off

Frequent employee appreciation and-rec

Job summary

Amoco Federal Credit Union in Friendswood, TX is seeking a part-time Teller Services Representative to process transactions and assist members in lobby, drive-thru, phone, or digital channels. You will promote products/services and help ensure a positive member experience with minimal wait times.

Offering benefits like medical/dental/vision, a 401(k) match, annual bonus, and paid holidays, the role emphasizes accuracy, compliance, and customer-focused service daily.

Qualifications

• 1 year: Cash handling and customer service experience is strongly preferred.

Responsibilities

• Process cash and negotiable items accurately for consumer and business accounts and loans; confirm transactions with members to ensure needs are met.
• Balance cash drawer during the shift and at close; report outages for audit.
• Maintain knowledge of products and services to provide appropriate recommendations to members.
• Provide dual control support for in-branch cash machines and ATMs, including maintenance and balancing.
• Support teller transactions, including hold reviews, overrides, complex transactions, and escalated requests.
• Research, troubleshoot, and resolve member inquiries; perform other duties as assigned.
• Comply with all policies and applicable laws and regulations (BSA, Patriot Act, OFAC).
• Commit to excellent customer service using Member Service & Loyalty Skills.

Skills

Cash handling

Customer service

Team Player

Detail Oriented

Dedicated

Impactful

Education

High School or better

Job description

Job Category: Branch Operations

Requisition Number: PARTT001712

• Part-Time
• On-site

Locations

Showing 1 location

Friendswood, TX 77546, USA

Description

The Teller Services Representative assists AMOCO in achieving its mission of “serving the financial needs of our members” by accurately processing financial transactions and being an effective source of information for members: in lobby, drive-thru, phone, or digital channels. Provides friendly, professional, confidential and effective assistance to members and employees, assuring a positive experience, and minimizing wait time; suggests products and service based on member needs to enhance the individual's financial life.

Our Culture is 85+ years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal of every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touchpoint in the member service chain. To achieve that, we focus on hiring talent and the right fit for our culture.

We offer the following exceptional benefits:

• Health benefits including medical, dental, and vision for employees
• 401(k) match
• Annual Bonus Incentive
• Paid Company Annual Holidays
• Paid time off
• Frequent employee appreciation and recognition events

Essential Functions and Duties

• 40% Demonstrates efficiency with financial transactions for consumer/ business accounts and loans; accurately processes cash and negotiable items as presented or requested; confirms intended transactions with members, non-members, or guest members to ensure needs are met while maintaining high-quality standards
• 20% Balances cash drawer throughout the day and at the end of the shift to ensure transaction accuracy and maintain compliance; notifies supervisor of any outages as soon as they are realized to commence proper audit and research
• 15% Maintains a working knowledge of products and services to then provide appropriate recommendations to members as the opportunity arises; adheres to prescribed individual baselines and assisting with branch baselines.
• 10% Provides dual control support for all in-branch cash machines to include the daily maintenance, cash replenishment (if applicable), required balancing, and support for the following: cash recyclers, coin machines, coin dispensers, cash counters, and ATMs.
• 10% Provides support for teller transactions, including check hold review, account overrides, complex transaction handling, and support for escalated account requests.
• 5% Researches, troubleshoots, and resolves member inquiries; handles other duties as assigned.
• - Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• - Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Experience

• 1 year: Cash handling and customer service experience is strongly preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.