Teller Services Representative

AMOCO Federal Credit Union; Texas City (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits including medical,-d%?

401(k) match

Annual Bonus Incentive

Paid Company Annual Holidays

Paid time off

Frequent employee appreciation and 9?c

Job summary

AMOCO Federal Credit Union in Texas City seeks a Teller Services Representative to accurately process financial transactions across lobby, drive-thru, phone, or digital channels, delivering friendly, confidential service and recommending products based on member needs.

This role supports cash handling, balancing cash drawer, and uses knowledge of products to guide members, while complying with BSA and Patriot Act and maintaining high-quality standards.

Qualifications

• Cash handling and customer service experience required.
• Ability to explain products and services to members.
• Familiarity with bank procedures and compliance basics.

Responsibilities

• 40% Demonstrates efficiency with financial transactions for consumer accounts and loans; verifies transactions with members to ensure needs are met.
• 20% Balances cash drawer and reports outages for audit and reconciliation.
• 15% Maintains knowledge of products and services to provide recommendations to members.
• 10% Supports in-branch cash machines, including cash replenishment and balancing.
• 10% Supports teller transactions, including holds, overrides, and escalated requests.
• 5% Researches and resolves member inquiries; performs other duties as assigned.

Skills

Cash handling

Customer service

Attention to detail

Education

High School or better

Job description

The Teller Services Representative assists AMOCO in achieving its mission of “serving the financial needs of our members” by accurately processing financial transactions and being an effective source of information for members: in lobby, drive-thru, phone, or digital channels. Provides friendly, professional, confidential and effective assistance to members and employees, assuring a positive experience, and minimizing wait time; suggests products and service based on member needs to enhance the individual's financial life.

Our Culture

AMOCO Federal Credit Union is 85+ years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal of every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touchpoint in the member service chain. To achieve that, we focus on hiring talent and the right fit for our culture.

We offer the following exceptional benefits:

• Health benefits including medical, dental, and vision for employees
• 401(k) match
• Annual Bonus Incentive
• Paid Company Annual Holidays
• Paid time off
• Frequent employee appreciation and recognition events

Essential Functions and Duties

40% Demonstrates efficiency with financial transactions for consumer/ business accounts and loans; accurately processes cash and negotiable items as presented or requested; confirms intended transactions with members, non-members, or guest members to ensure needs are met while maintaining high-quality standards

20% Balances cash drawer throughout the day and at the end of the shift to ensure transaction accuracy and maintain compliance; notifies supervisor of any outages as soon as they are realized to commence proper audit and research

15% Maintains a working knowledge of products and services to then provide appropriate recommendations to members as the opportunity arises; adheres to prescribed individual baselines and assisting with branch baselines.

10% Provides dual control support for all in-branch cash machines to include the daily maintenance, cash replenishment (if applicable), required balancing, and support for the following: cash recyclers, coin machines, coin dispensers, cash counters, and ATMs.

10% Provides support for teller transactions, including check hold review, account overrides, complex transaction handling, and support for escalated account requests.

5% Researches, troubleshoots, and resolves member inquiries; handles other duties as assigned.

- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

- Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Preferred

1 year:

Cash handling and customer service experience is strongly preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.