Part-Time Teller — Elevate Customer Experience

PNC; Mayfield Heights (OH); On-site; USD 20,000 - 33,000; Part time

Job summary

PNC is seeking a Part Time Teller for its Retail Branch in Mayfield Heights, OH. The role emphasizes delivering a personalized customer experience, educating customers on financial options, and referring opportunities to branch staff. It supports balance and inclusivity in an in-office setting.

Key responsibilities include engaging customers, leveraging technology to explain banking options, and ensuring accurate daily operations while upholding policy and risk guidelines.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma, GED, or any significant experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• To learn more about this and other opportunities on our team Watch this video.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Part Time Teller for its Retail Branch in Mayfield Heights, OH. The role emphasizes delivering a personalized customer experience, educating customers on financial options, and referring opportunities to branch staff. It supports balance and inclusivity in an in-office setting.

Key responsibilities include engaging customers, leveraging technology to explain banking options, and ensuring accurate daily operations while upholding policy and risk guidelines.