Part-Time Teller: Elevate Client Experience

Citi; New York (NY); On-site; USD 2,066,400 - 2,755,200; Part time

Job summary

Citi is seeking a Part-Time Teller (20 Hours) at the Lafayette Branch to assist with daily branch activities and client transactions. You will deliver high-quality service, handle cash accurately, and educate clients on digital options while identifying referral opportunities.

The role emphasizes teamwork, strong communication, and adherence to policies to protect clients and assets, with emphasis on a positive customer experience. Rota includes weekend and shift coverage as needed.

Qualifications

• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team‑oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self‑service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills

Customer service

Sales experience

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

Citi is seeking a Part-Time Teller (20 Hours) at the Lafayette Branch to assist with daily branch activities and client transactions. You will deliver high-quality service, handle cash accurately, and educate clients on digital options while identifying referral opportunities.

The role emphasizes teamwork, strong communication, and adherence to policies to protect clients and assets, with emphasis on a positive customer experience. Rota includes weekend and shift coverage as needed.