Part-Time Teller (20 Hours), Albany Branch

Citigroup Inc.; Albany (CA); On-site; USD 41,600 - 51,960; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off packages

Job summary

Citigroup Inc. is seeking a Customer Service Representative in Albany, California. The role involves managing client interactions, facilitating banking transactions, and identifying sales opportunities. Candidates should have sales, customer service, and money handling experience, along with a High School diploma. The position offers a competitive salary range of $41,600.00 to $51,960.00. Benefits include medical coverage, retirement plans, and paid time off.

Responsibilities

• Serve as the first point of contact for Citi clients and provide positive customer service.
• Perform efficient banking transactions, managing cash supply and deposits.
• Identify referral opportunities based on client's financial goals.
• Educate clients on digital and self-service opportunities.
• Adhere to policies and procedures for client and bank safety.

Skills

Sales experience

Customer service experience

Money handling experience

Problem solving skills

Communication skills

Education

High School diploma or equivalent

Job description

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self‑service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.

Education

• High School diploma or equivalent.

Benefits

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Additional information regarding Citi employee benefits is available and may vary by jurisdiction, job level, and date of hire.

Pay

Primary location full‑time salary range: $41,600.00 – $51,960.00. The hourly rate corresponding to the annual range is: $20.00 – $24.98.

Equal Opportunity and Accessibility

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

For persons with a disability, they may request a reasonable accommodation to use our search tools and/or apply for a career opportunity. Accessibility at Citi. View Citi’s EEO Policy Statement and Know Your Rights poster.