Part-Time Teller

West Bank; West Des Moines, Northern (IA, KY); Hybrid; USD 21,000 - 28,000; Part time

Job summary

West Bank in West Des Moines is seeking a Part-Time Teller to be the primary point of contact for customers, delivering a friendly community banking experience and accurately processing a variety of transactions.

You will balance cash drawers daily, follow security and policy procedures, assist with account inquiries, and refer customers to appropriate products while supporting teamwork and community involvement.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience required.
• Cash handling experience required.
• Prior teller or banking experience preferred.
• Strong interpersonal and math skills.

Responsibilities

• Provide exceptional customer service by greeting customers promptly, professionally, and courteously.
• Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other banking services.
• Adhere to all bank policies, procedures, operational controls, and security standards.
• Maintain a balanced cash drawer and accurately reconcile transactions at the end of each day.
• Follow all regulatory and compliance requirements related to transactions and customer interactions.
• Assist customers with account inquiries and refer to appropriate resources when needed.

Skills

Customer Service

Cash Handling

Communication

Attention to Detail

Teamwork

Time Management

Education

High School Diploma

Tools

Microsoft Office

Job description

Part-Time West Des Moines Posted on 9/3/2026

Career Details

Part-Time West Des Moines Posted on 9/3/2026

Position Summary

The Teller serves as a primary point of contact for customers and plays a critical role in delivering an exceptional community banking experience. This position is responsible for accurately and efficiently processing financial and non-financial transactions while building strong customer relationships, identifying customer needs, and supporting the overall goals of the bank. The Teller demonstrates a commitment to customer service, teamwork, operational excellence, and community involvement.

Essential Duties and Responsibilities

Customer Service & Transaction Processing (73%)

• Provide exceptional customer service by greeting customers promptly, professionally, and courteously.
• Accurately process a variety of financial and non-financial transactions, including deposits, withdrawals, loan payments, transfers, cashier's checks, and other banking services.
• Adhere to all bank policies, procedures, operational controls, and security standards.
• Maintain a balanced cash drawer and accurately reconcile transactions at the end of each day.
• Perform branch capture and other operational functions as assigned.
• Follow all regulatory and compliance requirements related to transactions and customer interactions.
• Assist customers with account inquiries and direct them to appropriate resources when needed.
• Ensure a positive customer experience by identifying and resolving customer concerns efficiently.

Business Development & Referrals (15%)

• Build strong customer relationships through meaningful conversations and active listening.
• Identify customer financial needs and refer customers to appropriate products, services, or bank personnel.
• Support the bank's growth initiatives by meeting or exceeding referral goals and service standards.
• Promote bank products and services in a professional, customer-focused manner.

Teamwork & Internal Service (10%)

• Collaborate effectively with coworkers to ensure efficient branch operations and outstanding customer service.
• Demonstrate professionalism, reliability, and accountability in attendance and job performance.
• Support teammates by assisting with daily operational tasks and workload balancing.
• Maintain a positive attitude and adapt to changes in schedules, responsibilities, procedures, or branch needs.
• Provide excellent internal service, recognizing that strong teamwork contributes to superior customer experiences.

Community Involvement (2%)

• Represent the bank in community activities and events.
• Participate in a minimum of two community outreach events and two community festivals or bank-sponsored activities each year.
• Support the bank's mission of strengthening relationships within the communities it serves.

Qualifications

Education

• High School Diploma or equivalent required.
• Additional post-secondary education preferred.

Experience

• Previous customer service experience required.
• Cash handling experience required.
• Prior teller or banking experience preferred.

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Strong mathematical and cash-handling skills.
• Ability to follow policies, procedures, and security protocols.
• Basic proficiency with Microsoft Office applications and other banking technology systems.
• Ability to identify customer needs and make appropriate referrals.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.