Part Time Teller

Ascend Federal Credit Union; Tullahoma (TN); On-site; USD 19,000 - 28,000; Part time

Job summary

Ascend Federal Credit Union in Tullahoma, TN, is seeking a part-time Teller to provide friendly, accurate service and handle routine transactions with ITMs on-site. You will balance cash, process deposits and checks, and resolve member questions while maintaining image and accuracy. Weekend and evening hours may apply.

The role emphasizes cross-selling opportunities, strong attendance, and familiarity with teller operations to support branch teams.

Qualifications

• Minimum of one year customer service experience.
• High school graduate or equivalent

Responsibilities

• Provide courteous, efficient service and process transactions via interactive teller machines.
• Balance cash drawer and verify deposits/withdrawals accurately.
• Cross-sell credit union services based on member needs and cues.
• Maintain knowledge of all member service areas and adhere to policies.
• Support branches to ensure smooth teller operations and timely communications.
• Read internal publications and participate in ongoing training.

Skills

Customer service

Professional communication

Multitasking

Attention to detail

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Teller Now platform

Interactive Teller equipment

Job description

Part Time Teller

Location: US-TN-Tullahoma

Job ID: 2026-5655

Type: Active - Part Time

Work Model: On-site

Category: Teller Services

ABOUT US

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 250,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

WHAT WE OFFER

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2026).

WHAT YOU WILL DO EVERYDAY

Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines. Maintain full knowledge of all member service areas. https://www.youtube.com/embed/BLkt0m_fAPc?si=X5xqrtGuj92wMehS

Department Hours: Monday - Saturday 7 a.m. - 7 p.m.

HOW YOU WILL MAKE AN IMPACT

• Represent the credit union in a courteous and professional manner by following the Teller Services Center Standards. Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines.
• Handle member issues including complaints and errors in an acceptable manner.
• Maintain and encourage a good working relationship between the branches with ITMs and the Teller Services Center.
• Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and cross-sell messages in Teller Navigator. Explain the different services and the benefits of each service. Help increase the member's knowledge about all services in order for the credit union to become the member's PFI (primary financial institution).
• Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability, cash checks and pay money from various accounts upon verification of member account balances, enter transactions into credit union records via an online computer terminal.
• Perform other teller duties including balancing and make advances on open-end loans.
• Read all internal publications, including HUB and Possibilities.
• Perform other duties as required or assigned.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.

WHAT YOU WILL NEED TO SUCCEED

Experience:

• Minimum of one year customer service experience.

Education:

• High school graduate or equivalent

Knowledge, Skills and Abilities:

• Look and speak professional and be comfortable in front of a camera.
• Must be accurate in all teller/new account transactions, including cash handling, and have a thorough knowledge of teller operations in order to answer questions and resolve problems.
• Must communicate with members in a positive manner in dealing with member/teller transactions.
• Must be able to manage and prioritize multiple tasks.
• Regular and reliable attendance is required.
• Working knowledge of computer programs including Microsoft Outlook, Word, Excel and the internet.
• Must be able to operate or have ability to be trained to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment and the Teller Now teller platform.

CONNECT WITH US

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Ascend Federal Credit Union is an Equal Opportunity Employer.