Part Time Teller

PNC Investments; Pittsburgh (Allegheny County); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading financial institution as a Part Time Teller in Pittsburgh. This role focuses on delivering exceptional customer service, identifying banking opportunities, and ensuring accurate transaction processing. Enjoy a supportive workplace culture and various benefits tailored for part-time employees.

Benefits

Medical Coverage

Dental Options

401(k) with Match

Paid Time Off

Educational Assistance

Qualifications

• No significant experience or product knowledge required.
• In lieu of a degree, a combination of education and experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Identifies banking opportunities and makes referrals.
• Ensures efficient and accurate teller operations.

Skills

Customer Experience

Customer Service

Problem Solving

Attention to Detail

Proactive Sales

Education

High School Diploma

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Part Time Teller within PNC's Retail organization, you will be based in Pittsburgh, PA at the North Hills Banking Center. Branch address 50 McIntyre Square Dr Pittsburgh, PA 15237.

Job Description

1. Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
2. Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
3. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
4. Applies product and procedural knowledge to solve customer's problems.
5. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Employee Expectations

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• To learn more about this and other opportunities on our team Watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for part-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee life insurance; 401(k) with PNC match, pension and stock purchase plans; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: parental leave; up to 11 paid holidays each year; 6 occasional absence days each year, unless otherwise required by law. Part-time employees will accrue vacation time based on hours worked (including overtime) in the current calendar year to be used after 90 days of service.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line and include your name, the job ID, and your preferred contact method. All information will be kept confidential.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

Additional Information

This position is subject to legal and regulatory requirements, including the FDIA, SAFE Act, and FINRA regulations.