Part Time Teller

PNC; Kettering (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a part-time Teller, where you will provide exceptional customer service and foster strong relationships with clients. This role focuses on improving customer financial wellbeing through personalized interactions and banking product referrals. You will engage with customers, educate them on new technologies, and ensure efficient banking operations. With a commitment to inclusivity and respect, this innovative firm offers a supportive environment where your contributions will be valued. If you're passionate about helping others and eager to grow your career in banking, this opportunity is perfect for you.

Benefits

Medical Coverage

Dental Insurance

Vision Insurance

401(k) with Company Match

Pension Plan

Stock Purchase Plans

Accrued Vacation Time

Qualifications

• Strong customer service skills to enhance customer experience.
• Ability to identify banking opportunities and make referrals.

Responsibilities

• Deliver exceptional customer service and perform banking transactions.
• Educate customers on banking products and technology.

Skills

Customer Service

Client Loyalty

Identifying Opportunities

Proactive Sales

Banking

Education

High School Diploma or GED

Tools

Banking Software

Digital Tools

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a part-time Teller within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high-volume customer banking transactions, educate customers on new technology, and develop banking product referral opportunities through strong customer relationship skills. This position will be based in Kettering, Ohio at the Kettering retail banking branch.

Job Description

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

PNC Employees take pride in our reputation, and to continue building upon that, we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this and other opportunities on our team, Watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university/college degree, high school diploma, GED, or significant experience or product knowledge. Prior experience is not required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits including medical/prescription drug coverage, dental, vision, life insurance, 401(k) with PNC match, pension, stock purchase plans, and more. Part-time employees accrue vacation time based on hours worked. For more details, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Include “accommodation request” in the subject line and your details in the body of the email. All information will be kept confidential.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to federal and state regulations regarding criminal history and licensing requirements.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in our hiring practices.