Part-Time Teller (25 hrs/ week) Columbia MD

M&T Bank Corporation; Columbia (MD); On-site; USD 10,000 - 60,000; Part time

Job summary

Eine etablierte Bank sucht einen engagierten Teilzeit-Teller, der für die Bereitstellung eines hervorragenden Kundenservices verantwortlich ist. In dieser Rolle werden Sie Kunden bei ihren finanziellen Transaktionen unterstützen, ihre Bedürfnisse verstehen und Lösungen anbieten. Sie werden auch an der Lobbyverwaltung teilnehmen, um sicherzustellen, dass Kunden eine positive Erfahrung machen. Diese Position erfordert exzellente Kommunikationsfähigkeiten, Organisationstalent und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die ideale Gelegenheit für Sie.

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice, einschließlich Datenverarbeitung.
• Ausgezeichnete verbale und zwischenmenschliche Kommunikationsfähigkeiten.

Responsibilities

• Bereitstellung eines außergewöhnlichen Services für Filialkunden.
• Bearbeitung von Kundenbeschwerden und Transaktionen effizient.

Skills

Kundenservice

Datenverarbeitung

Verbal Kommunikation

Zeitmanagement

Priorisierungsfähigkeiten

Education

High School Diploma oder GED

Tools

Internet-Technologie

Job description

Part-Time Teller (25 hrs/ week) Columbia MD page is loaded

Part-Time Teller (25 hrs/ week) Columbia MD

Apply remote type Onsite Position locations Columbia, MD time type Part time posted on Posted 2 Days Ago job requisition id R75975

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills

Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized

Proven time management skills

Proven prioritization skills
Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $28.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Columbia, Maryland, United States of America