Part Time Teller

Comerica Bank; Battle Creek (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Teller to enhance customer experiences at their Retail Banking Centers. This role involves processing transactions accurately, providing top-notch customer service, and adhering to compliance standards. The ideal candidate will have a background in retail or financial sales, with strong customer service skills and proficiency in computer systems. Join this dynamic team and enjoy career growth opportunities, comprehensive benefits, and a supportive work environment that values diversity and inclusion.

Benefits

Career Growth Opportunities

Incentive Program

Paid Time Off

Health, Dental, Vision Insurance

401k Match

Life Insurance

Tuition Assistance

Employee Assistance Program

Floating Cultural Holiday

Family Focused Benefits

Qualifications

• 6 months of retail or financial sales experience required.
• 1 year of customer service experience preferred.

Responsibilities

• Provide exceptional customer service and resolve complaints.
• Ensure compliance with banking regulations and policies.
• Introduce customers to digital banking solutions.

Skills

Customer Service

Cash Handling

Computer Systems Proficiency

Sales Experience

Education

1 Year of College

U.S. Military Service

Job description

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time
• Employees Health, Dental, Vision
• 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs.

Position Responsibilities:

Customer Experience:

• Introduce and refer customers to the platform through routine interactions
• Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.
• Perform routine customer requests
• Successfully complete Comerica's Teller Training Program
• Follow company policies and procedures, regulations and security procedures, and complete necessary documents
• Use electronics to document all transactions during shifts
• Reconcile all transactions during and at the end of shifts
• Maintain customer confidence and protect bank operations by keeping information confidential
• Resolve basic customer complaints
• Impact the customer experience following defined guidelines and feedback

Marketing Activities:

• Complete daily planning activities
• Act as a digital ambassador to transition customers to digital solutions
• Introduce customers to Comerica's products/services and address questions

Operational Risk:

• Ensure compliance with laws, regulations, policies, and procedures
• Complete necessary compliance training
• Adhere to risk assessment and compliance standards
• Follow policies to control and mitigate losses

Partnership:

• Impact efforts to improve Banking Center Collaboration
• Identify opportunities to add value to customers by introducing them to partners

Position Qualifications:

• 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
• 1 year of experience in customer service
• 1 year of experience with personal computer, systems data entry or internet search
• Preferred: Cash handling experience, proficient with computer systems

Work Best Category: Category A - 100% in the office

Hours: 8:30am-5:30pm Monday-Friday; up to 25 hours scheduled within this timeframe

Salary: To Be Determined Based on Individual Experience

About Comerica

We invest in our employees' future with comprehensive Total Rewards, including health, retirement, and paid time off programs. We conduct background and fingerprint checks upon offer. Some roles require NMLS certification per the SAFE Act. Comerica is an Equal Opportunity Employer committed to diversity and inclusion.