Part Time Telephone Operator

The Claremont Colleges Services; United States; Hybrid; USD 25,000 - 34,000; Part time

Benefits offered by this job

10% retirement contributions after one

Tuition Remission and Professional Dev

Fitness facilities

Generous time off: holidays, vacation,

Medical, Dental, Vision

Job summary

The Claremont Colleges Services is seeking a part-time, customer-facing team member to answer the main phone line. Ideal candidates demonstrate perseverance, tact, empathy, and analytical thinking to resolve requests. Hybrid work options allow partial remote work within supervisor approval.

The role requires 20 hours per week across Mon–Sun with rotating shifts. Responsibilities include answering calls, directing callers to campus resources, logging interactions, and maintaining directories.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year or more in customer service and handling calls.
• Skills: Professional communication and MS Office proficiency.
• Other: Authorized to work in the U.S. No sponsorship.

Responsibilities

• Answers all incoming calls in a timely manner.
• Assists callers by answering questions and connecting them to relevant resources within the Colleges.
• References in real time a variety of campus resources to assist callers such as campus websites, maps, directories, or calendars.
• Upon request, maintains a data log of all incoming calls and make appropriate changes in campus directories as necessary.
• Willing to work rotating shifts with appropriate notice, which may include days, nights, weekends, and holidays.
• Candidates may occasionally be required to cover shifts on short notice in the event of unforeseen circumstances.
• Effectively communicates and collaborates in a high-performance team environment.
• Perform other related duties as assigned.

Skills

Customer service experience

Professional communication

Analytical thinking

Autonomous & team work

Spanish preferred

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

ABOUT THE POSITION

This part time customer-facing position plays an active role in answering the main phone line for The Claremont Colleges. An ideal candidate demonstrates perseverance, tact and empathy while addressing customer requests. They proactively seek solutions using critical thinking and an analytical approach and can resolve issues with creativity and flexibility. They maintain their composure in unexpected and high-pressure situations with thoughtfulness and patience. They can work autonomously and as a team player.

COMPENSATION

Pay: The pay for this position is $21.50 per hour.

Benefits:

• 10% retirement contributions after one year (no matching required)
• Tuition Remission and Professional Development funds
• Access to fitness facilities
• Generous time off including 11 paid holidays, up to 22 vacation days and 12 sick days per year, and a paid Winter Closure.
• Medical, Dental, Vision

WORK SCHEDULE

This position is eligible for a hybrid work schedule to work partial hours remotely as approved by the supervisor. The regular hours for this part time position are 20 hours per week. Shifts are scheduled within the Switchboard Operating hours of 8:00 a.m. to 8:00 p.m. Monday through Friday, 9:00 a.m. to 4:00 p.m. on Saturday, and 10:0 am to 4:00 p.m. on Sunday. Expected to work holiday, weekend, and/or evening hours in rotation with other staff with appropriate notice. Regular hours may vary due to needs of the organization or business unit.

ESSENTIAL FUNCTIONS

• Answers all incoming calls in a timely manner.
• Assists callers by answering questions and connecting them to relevant resources within the Colleges.
• References in real time a variety of campus resources to assist callers such as, but not limited to, campus websites, maps, directories, or calendars.
• Upon request, maintains a data log of all incoming calls and make appropriate changes in campus directories as necessary.
• Willing to work rotating shifts with appropriate notice, which may include days, nights, weekends, and holidays.
• Candidates may occasionally be required to cover shifts on short notice in the event of unforeseen circumstances.
• Effectively communicates and collaborates in a high-performance team environment.
• Perform other related duties as assigned.

QUALIFICATIONS

Education and Experience: High school diploma or equivalent

Experience: Experience providing excellent customer service. One (1) or more years of experience working in a customer service environment Experience answering and redirecting phone calls.

Other: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Knowledge, Skills, and Abilities:

• Ability to maintain a high level of professionalism with clients and establish a positive rapport with every caller.
• Knowledge of Microsoft Office Suite (Word, Excel, etc.)
• Ability to use strong analytical and problem-solving skills.
• Ability to organize and prioritize in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills in English.

Preferred Qualifications: Proficiency in understanding and speaking Spanish is preferred.

PHYSICAL REQUIREMENTS

This position primarily performs work in an office environment and requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves frequent use of a computer, keyboard, mouse, and other standard office equipment, as well as repetitive hand and wrist movements. The position requires the ability to communicate effectively in person, by telephone, video conference, and electronic communication; read and interpret printed and electronic documents; and exchange accurate information with employees, supervisors, and external partners. Occasional standing, walking, bending, reaching, and lifting, carrying, pushing, or pulling materials weighing up to 15 pounds may be required, such as files, office supplies, or computer equipment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. ADA/OSHA: This job description defines the essential job duties of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position. The qualifications stated are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed in this job description. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA). Applicants requiring reasonable accommodation to the application/interview process should reach out to us via email at [e-mail] or via phone at (909) 607- 9603.

EQUAL OPPORTUNITY EMPLOYER

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job.

TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.

ABOUT TCCS

The Claremont Colleges Services (TCCS) is the central coordinating and support organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges. TCCS, with about 300 staff members, provides exceptional shared services to 9,000 students, and almost 3,600 faculty and staff. TCCS staff work in both student-facing services as well as administrative and operational services. Our numerous departments are located throughout The Claremont Colleges campus in the beautiful city of Claremont, California. Like the institutions we serve, we recognize that we excel when we collaborate. We seek diverse staff members who are skilled and passionate about the work they do. TCCS is committed to providing an environment that values the many differences in identities, experiences, abilities, and thoughts that exist among the members of our community.

Learn more about TCCS by visiting services.claremont.edu and about the seven colleges we serve by visiting claremont.edu. We are proud to offer a generous program of employment benefits for our eligible employees. Take a look at our Benefits Summary for a snapshot. Full details may also be viewed on our website: https://services.claremont.edu/benefits-administration/.