Recruitment & Retention Coordinator (Recruitment Coordinator) - Springfield Technical Community College

Springfield Technical Community College; Springfield (MA); On-site; USD 60,000 - 63,000; Full time

Job summary

Springfield Technical Community College is seeking a Recruitment & Retention Coordinator to represent the division on and off-campus, engage prospective students and community partners, and guide applicants through enrollment in workforce development programs.

The role requires coordinating information sessions, campus visits, and ongoing outreach, with a strong emphasis on data-driven tracking and meeting enrollment targets. Evening/weekend availability and travel within the region are expected.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Experience with student recruitment and retention.
• Strong communication and interpersonal skills.
• Ability to travel within the Greater Springfield area.

Responsibilities

• Represents the division and STCC at recruitment events and information sessions.
• Guides students through enrollment steps including applications, orientation, and class registration.
• Builds relationships with community organizations to promote programs and increase enrollment.
• Maintains data tracking systems for intake, enrollment, demographics, and outcomes.

Skills

Bilingual English/Spanish

Public speaking

Data management

Microsoft Office

Google Workspace

Student information systems

Customer service

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Workspace

Project management tools

Job description

Recruitment & Retention Coordinator (Recruitment Coordinator)

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

The Division of Workforce Development is currently seeking to fill a full-time position of Recruitment & Retention Coordinator. The Coordinator will represent the Division and STCC both on and off-campus, to prospective students, parents, community agencies, and a variety of other individuals or organizations. This individual will be responsible for attending various recruitment events, organizing and conducting information sessions, meeting one-on-one with potential students, providing information regarding workforce training opportunities, fostering relationships, guiding and supporting students enrolling into the various programs, and ensuring program enrollment targets are met. The Coordinator will warmly receive and greet community members on campus (in person, over the phone, via email) and respond to inquiries on a timely basis The Coordinator will orient students to programs in line with career and educational goals and support them through the intake process.

The Coordinator must have an understanding of and commitment to the mission of supporting students and transforming lives. Candidates must be very comfortable working with ethnically diverse populations. Candidates who are bilingual in Spanish / English are strongly preferred. Has experience making enthusiastic public group presentations. The ability to work flexible and/or extended hours including weekends is required. Individuals who are team-oriented, energetic, focused on details, data-driven, have strong organizational skills, and are comfortable in a fast-paced environment that places a high premium on customer service are desired.

Reports to: Director of Recruitment, Retention, & Transition

RESPONSIBILITIES:

• Supports students in identifying interests, needs, short- and long-term goals and alignment to workforce training, college, and career pathways to ensure participants appropriately enroll.
• Develops outreach and recruitment plans with program staff and referral agencies.
• Collaborates with the marketing department to promote programs by preparing and providing informational brochures; writing and placing advertisements; delivering flyers.
• Works with other staff to recruit, screen and support candidates for the programs.
• Conducts information sessions, orientation sessions, assessment sessions, attends and/or hosts recruitment events.
• Builds and maintains close relationships with community organizations to promote the program and increase enrollment.
• Practices consistent outreach to community-based organizations to provide updated, real-time information about the training programs.
• Creates and maintains a shared stakeholders list to be used for recruitment and outreach.
• Works effectively as part of a team involving multiple agencies and businesses.
• Creates a welcoming, positive environment for diverse students, staff, and community members through reception area coverage of the Workforce Development Center.
• Explains enrollment criteria to prospective students and community organizations or agencies.
• Guides students through the enrollment process including, but not limited to: application, assessment, orientation, STCC email setup, prep week, introductory instructor/advisor meetings.
• Refers students to other programs or services as needed.
• Builds a variety of cumulative tracking and reporting systems of data for review including but not limited to: intake, waitlist, class enrollment, demographics, etc in compliance with program needs, database and policy changes.
• Provides timely contact and follow up with students throughout the enrollment process to make sure they successfully complete each step and attend core classes during the first week.
• Answers questions, follows up with phone calls, and responds to emails in a timely manner.
• Provides regular communication of students' enrollment progress: completed applications, assessments, scores and levels for class enrollment, class schedules, orientation, diplomas and transcripts, attendance documentation, and other information as needed.
• Understands, maintains and improves guidelines by writing, updating, and recommending changes to recruitment criteria, policies, and procedures.
• Creates and maintains a waitlist using multiple data systems, performs data entry with waitlist students, and follows up with waitlisted students periodically to support their enrollment needs.
• Conducts exit interviews and follow-up calls to track post-secondary and employment opportunities and provide support to students as needed.
• Resolves student dissatisfaction by investigating concerns; recommending changes in services, policies, and procedures.
• Collects, inputs, analyzes, summarizes, and reports student enrollment data and trends.
• Follows policies, procedures, and regulations.
• Keeps equipment operating by following operating instructions; calling for repairs as needed.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Keeps information confidential.
• Protects and enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Supports coordination of part-time recruitment and retention specialists.
• Other related duties as assigned by the direct supervisor.

Requirements:

• Bachelor's Degree preferred, or an equivalent combination of training, education, and experience (involving student recruitment & retention, Adult Education, and/or counseling/advisement).
• Must have a valid driver's license and be willing to travel within the Greater Springfield area.
• Proficient use of modern office practices, procedures, equipment, computer applications, including Microsoft Office, Google Workspace applications, and project management tools.
• Experience working with Student Information Systems and Data Management Systems.
• Ability to work in a fast-paced environment with a high work output rate, multitask, keep the work well organized, and actively listen.
• Demonstrated ability to track, analyze and assess data for reporting purposes.
• Possess strong ties and connections to Springfield and surrounding area organizations.
• Excellent verbal and written communication skills (Bilingual in English/Spanish preferred).
• Good interpersonal skills using tact, patience and courtesy.
• High energy team player who contributes to creating a safe & welcoming learning and working environment.
• Experience working with culturally diverse groups, preferable in an academic setting.
• Strong commitment to anti-racism, diversity, equity, and inclusion, and removing barriers to education.
• Commitment to the mission and values of STCC.
• Valid Driver's License

Preferred Qualification

Bilingual: Fluent in English and Spanish

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $60,000 - $63,000 annually, salary commensurate with experience and according to Collective Bargaining Agreement (CBA).

Work Schedule: Full time. 37.5 hours per week (Monday- Friday). This in-person position requires evening and/or weekend support services on and off campus events in the region and Commonwealth, and flexibility to work hours as needed to perform the tasks associated with the position. Occasional required travel on behalf of the College.

Benefits: Yes, Full Time Position

Union: MCCC

Grant Funded: No

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

PRE-EMPLOYMENT DETAILS:

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY:

Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affiantative Action Officer and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at [e-mail], the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

EQUAL OPPORTUNITY STATEMENT:

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.