Part-Time Student Support Call Center Agent

Goodwill San Antonio; San Antonio (TX); On-site; USD 18,000 - 25,000; Part time

Job summary

Goodwill San Antonio is hiring a part-time Call Center Student Service Representative to respond to student inquiries via phone, email, and chat. The role supports the Alamo Colleges Student Contact Center and requires flexible scheduling including evenings and weekends.

Training is full-time for four weeks before transitioning to part-time shifts. The position highlights opportunities to grow within a social enterprise that funds community programs, with competitive pay and benefits.

Qualifications

• Minimum one year of experience in a call center.
• Excellent verbal and written communication skills.
• Proficiency with MS Office and web browsers.
• Ability to multitask and manage multiple systems.

Responsibilities

• Answer a high volume of inbound calls, emails, and chats.
• Identify student needs and verify identity.
• Promote first contact resolution using knowledge articles.
• Update student records via ticketing system.
• Support multiple channels and maintain professional rapport.

Skills

Call center experience

Typing 30 wpm

Verbal communication

Written communication

Multitasking

MS Office

Education

High School Diploma or GED

Tools

MS Office (Word/Outlook)

Banner

ZohoDesk

Job description

Goodwill San Antonio is hiring a part-time Call Center Student Service Representative to respond to student inquiries via phone, email, and chat. The role supports the Alamo Colleges Student Contact Center and requires flexible scheduling including evenings and weekends.

Training is full-time for four weeks before transitioning to part-time shifts. The position highlights opportunities to grow within a social enterprise that funds community programs, with competitive pay and benefits.