Part-Time Student IU Global Office Assistant

Indiana University; Bloomington (IN); On-site; USD 17,000 - 18,000; Part time

Job summary

Indiana University Bloomington, Ferguson International Center, is seeking 3-4 part-time Student Employees for the Office of International Services within IU Global. This front desk role serves as the first point of contact for visitors, triages questions, escorts visitors, maintains lobby appearance, and supports event setups.

Requires current IU student, strong customer service, and excellent communication. Proficiency with Microsoft Office and Windows is expected.

Qualifications

• Currently enrolled as a student at Indiana University.
• Some office-related experience.
• 1 year of office or related experience in a university setting (preferred).
• Experience handling complex customer service situations.

Responsibilities

• Serves as the first point of contact for visitors to the Ferguson International Center on the IU Bloomington campus.
• Triages or answers visitors' questions.
• Directs or escorts visitors to the appropriate office or conference room.
• Maintains awareness of events and meetings in the building.
• Accepts documents from and distributes documents to visitors.
• Preserves the appearance and welcoming environment of the front desk and lobby.
• Facilitates setup and takedown of spaces for events.
• Provides general assistance with using A/V in conference rooms.
• Maintains a front desk presence during events after hours or weekends.
• Supports IU Global units including the Office of International Services, Education Abroad, and International Partnerships.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Multi-tasking

Microsoft Office

Windows

Confidential information handling

Education

Currently enrolled as a student at Indiana University

Tools

Office equipment

Job description

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

About the Office of the Vice President for International Affairs (OVPIA) (IU Global)

The Vice President for International Affairs and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University (IU). We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens. OVPIA provides leadership and support for IU's international efforts.

Within IU Global, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and broad-ranging international population at IU.

Department Specific Responsibilities

• Serves as the first point of contact for visitors to the Ferguson International Center on the Indiana University Bloomington campus.
• Triages or answers visitors' questions.
• Directs or escorts visitors to the appropriate office or conference room.
• Maintains awareness of events and meetings in the building.
• Accepts documents from and distributes documents to visitors.
• Preserves the appearance and welcoming environment of the front desk and lobby.
• Facilitates the setup and takedown of physical spaces for events in the Ferguson International Center.
• Provides general assistance with using audio and visual technology in conference rooms.
• Maintains a front desk presence during events that may occur after business hours or on weekends.
• Supports IU Global units, including the Office of International Services, Education Abroad, and International Partnerships.
• Files, copies, scans, completes data entry, generates letters, sorts and distributes incoming mail, prepares domestic and international mailings, responds to emails.
• Performs duties as assigned.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Currently enrolled as a student at Indiana University.

WORK EXPERIENCE

Required

• Some office-related experience.

Preferred

• 1 year of office or related experience in a university setting.
• Experience handling complex customer service situations.
• Previous office experience.

SKILLS

Required

• Excellent customer service and communication skills.
• Exceptional attention to detail and organizational skills.
• Ability to multi-task, meet deadlines, and use discretion in handling confidential information.
• Experience using Microsoft Office suite, Windows, and standard office equipment.

Preferred

• Knowledge of the IU Bloomington campus.
• Interest in international affairs.
• Ability to have flexible availability is preferred.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. Occasional domestic travel is required. The person in this role must be able to perform the essential functions with or without an accommodation.

IU Global is seeking 3-4 hires from this posting.

Bloomington, Indiana

Ferguson International Center

$12.00-$13.00 per hour

Up to 15 hours per week.

Available to work regular shifts between 8:00 AM and 5:00 PM Monday - Friday

Shifts after-hours or on weekends as needed.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Student Employee

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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