International Student and Scholar Services Representative (International Services Representative)

Indiana University Bloomington; Bloomington (IN); On-site; USD 21,821 - 31,078; Full time

Benefits offered by this job

Comprehensive medical and dental insurance

Tuition subsidy for employees

Generous paid time off plans

Employee assistance program (EAP)

Job summary

Indiana University Bloomington is seeking an administrative professional for the Vice President for International Affairs office. This role involves interaction with international students and handling requests related to immigration regulations.

Key responsibilities include serving as a primary contact, managing documentation, and providing administrative support. Applicants should have at least a high school diploma and 2 years of office experience, along with strong communication skills.

The position is in-person at Ferguson International Center in Bloomington, Indiana, and offers a salary of $19.20 per hour.

Qualifications

• High school diploma or equivalent (HSED or GED).
• Bachelor's degree preferred.
• 2 years related office experience required.

Responsibilities

• Serve as primary contact for international students and scholars.
• Administer document reviews and e-forms.
• Assist in training new staff.

Skills

Proficient communication skills

Professionalism at all times

Time management

Commitment to quality

Flexibility in a dynamic environment

Dependability and thoroughness

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

The Vice President for International Affairs (OVPIA) and the teams of staff in OVPIA's offices are stewards of international activity across all Indiana University campuses. We provide strategic leadership and advocacy for international programs and coordinate the resources necessary to sustain their growth. Our goal is to enable students, faculty, and staff to pursue international and intercultural knowledge and become engaged global citizens.

Department‑Specific Responsibilities

• Collects and, after assignment by senior Student Team staff, distributes daily e‑forms to student advisors.
• Creates, edits, and maintains the internal documentation for daily tasks and templated messaging.
• Serves as a resource for international students and scholars who visit the office in person, per the direction of the Assistant Director.
• May take on additional tasks or projects to contribute to the overall success of the team.

General Responsibilities

• Serves as primary point of contact in‑person and by phone and email for international students and scholars, academic departments, and other clients with requests related to immigration regulations and OIS procedures.
• Reviews and responds to a broad range of inquiries, working with staff to ensure client needs are met efficiently.
• Collects and administers mandatory reviews of documents and e‑forms for students, scholars, and departments.
• Makes judgment calls on service level, is sensitive to deadlines, and assists with appointment scheduling.
• Monitors and processes various e‑forms and requests, troubleshooting issues and explaining system navigation.
• Assists in training new staff on university and office policies and procedures, as appropriate.
• Provides general administrative support to the Office of International Services and other special projects.

Education

Required

• High school diploma or equivalent (HSED or GED)

Preferred

• Bachelor's degree

Work Experience

Required

• 2 years of related office experience

Preferred

• 2 years of experience handling complex customer service situations in a university setting.
• Experience with federal regulations governing international students and scholars.

Skills

Required

• Proficient communication skills
• Professionalism at all times
• Time management and priority setting skills
• Commitment to quality
• Flexibility in a fast‑paced, dynamic environment
• Dependability and thoroughness

Preferred

• Familiarity with IU student systems and IU policies

This role requires the ability to communicate effectively and to operate a computer and standard office productivity equipment. The position involves sedentary work as well as periods of time moving within an office environment and on campus.

Location & Employment

Bloomington, Indiana – Ferguson International Center. This is an in‑person position. Salary: $19.20 per hour.

Benefits

• Comprehensive medical and dental insurance
• Health savings account with IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & disability insurance
• Base retirement plan with IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU‑sponsored volunteer events
• Employee assistance program (EAP)

Indiana University is an equal‑opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non‑Discrimination for contact information.