Part time Student Ambassador

Washtenaw Community College,; Ann Arbor (MI); On-site; USD 19,559 - 27,857; Part time

Job summary

Washtenaw Community College is seeking Student Ambassadors to represent the college and facilitate student engagement. Responsibilities include conducting campus tours, assisting new students, and providing support during events. The role requires strong communication skills and the ability to work varied hours, including some evenings and weekends.

Successful candidates will have completed at least 12 credits and maintain a GPA of 2.5. This position offers a chance to connect with students and support their onboarding experience.

Qualifications

• Must be registered for 6 credit hours in winter, summer, and fall semesters.
• Ability to work with a diverse student population.
• Strong interpersonal and communication skills.

Responsibilities

• Facilitate orientation for new and returning students.
• Provide individual and group campus tours.
• Conduct small and large group presentations.

Skills

Interpersonal skills

Communication skills

Leadership skills

Organizational skills

Education

12 credits completed

Maintain minimum GPA of 2.5

Tools

AI-supported tools

Office equipment

Job description

Position Description

Student Ambassadors are current students who serve as a primary representative of Washtenaw Community College (WCC), facilitating orientation, providing campus tours, and acting as mentors for new students. They engage students virtually and in person, representing WCC at events and ensuring a welcoming environment.

Essential Job Duties and Responsibilities

• Facilitate orientation for new and returning students
• Provide individual and group campus tours
• Conduct small and large group presentations at events (both virtually and in person)
• Meet and greet prospective students, families, and special guests at events
• Assist with data entry, gathering materials for events, and other departmental needs
• Regularly conduct outgoing phone calls to students for registration, payment, and other reminders
• Contact students who have recently completed onboarding to check‑in on their experience
• Represent WCC at on‑campus and off‑campus events as needed
• Serve as a point of contact for students navigating campus resources and provide appropriate referrals
• Attend mandatory weekly staff meetings and semesterly training activities
• Assist in development of presentations, documents, and flyers

Related Job Duties and Responsibilities

• Host pop‑up table events to familiarize students with WCC resources and opportunities
• Assist students in onboarding activities at the Welcome Center during peak registration periods
• Support social media and communication efforts for student outreach
• Support WCC’s Public Relations and Marketing Department as a student representative for marketing campaigns, photo shoots, video shoots, articles, and special events
• Utilize technology, including AI‑enabled tools, to support the effective performance of assigned duties while maintaining confidentiality and compliance with institutional policies
• Assist and support other departments as directed
• Other duties as assigned
• Extensive leadership training and professional development opportunities
• Comprehensive training on WCC resources, services, and student support tools
• Opportunities to build meaningful connections across campus with staff, peers, and new students
• Share experiences and insights to help incoming students succeed and feel welcomed

Hours and Schedule

Scheduled to work up to 15 hours per week, including mornings, afternoons, evenings, and weekends, with flexibility around class schedules.

Work Environment

• Primarily in an on-campus setting within the Office of Student Orientation, On‑Boarding, and Outreach
• Regular on‑campus attendance required; no remote work available
• Occasional day, evening, and weekend work required to support program needs and events
• Physical requirements include:
  • Walking across campus for extended periods
  • Standing for long durations during events
  • Carrying or transporting materials up to 25 pounds
  • Operating standard office equipment (e.g., computers, phones, printers)

Minimum Qualifications

• Minimum of 12 credits completed before position starts
• Maintain a minimum GPA of 2.5
• Registered for 6 credit hours in winter, summer, and fall semesters
• Commit to a two‑semester term; continuation reviewed at the end of the two semesters
• Ability to work effectively with a diverse student population
• Strong interpersonal and communication skills
• Demonstrated ability to work collaboratively as part of a team
• Demonstrated leadership skills
• Availability to work mornings, afternoons, evenings, and occasional Saturdays as needed
• Must attend mandatory training sessions and key college events
• Personal transportation to external events required; mileage reimbursed for use of personal vehicle
• Ability to use workplace technology relevant to the position, including emerging AI‑supported tools, and assess the accuracy and reliability of AI‑generated content

Preferred Qualifications

• Completion of a college‑level communications class
• Involvement in student life at WCC
• Experience with social media management, videography, photography, and design
• Enthusiasm and a positive attitude toward representing WCC
• Excellent communication skills in both one‑on‑one and group settings
• Ability to listen actively, solve problems, and respond quickly in dynamic situations
• Strong organizational and time‑management skills
• Demonstrated dependability and commitment to responsibilities

Salary

$17.21 per hour

Washtenaw Community College is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or gender expression.