Part-Time Store Leader — Customer Experience & Team Lead

South Moon Under; King of Prussia (PA); On-site; USD 21,000 - 30,000; Part time

Job summary

South Moon Under is seeking a part-time Key Holder in King of Prussia, PA. You will partner with the Store Leader to inspire your team, deliver best-in-class service, and curate on-trend looks that delight customers and build lasting relationships with the brand.

You will lead by example, adapt to changing conditions, and drive strong store performance through team engagement, fashion-forward styling, and a customer-first mindset.

Qualifications

• High School Diploma required; associate degree preferred.
• Experience in a management-level position in a specialty retail environment is preferred.
• Working knowledge of Microsoft Office, Microsoft Teams, and POS systems.
• Excellent leadership skills and time management, prioritization, and organization.
• Excellent written and verbal communication skills.
• Flexibility to work non-traditional hours, days, nights, weekends and holidays as needed.
• Travel may be required.

Responsibilities

• Customer Service l Brand Ambassador: Understand and communicate the South Moon Under brand to all customers.
• Ensure expected customer service levels are maintained and exceeded by the team.
• Create a selling environment focused on a seamless end-to-end experience driven by customer engagement and personalized outfitting.
• Embody the brand aesthetics with a strong sense of fashion and enthusiasm.
• Assess and improve personalized service to ensure tailored experiences for all customers.
• Resolve customer feedback and address issues in the moment, including escalations and urgent requests.
• Teamwork l Communication: Support Store Leader in managing all aspects of the retail business with data-driven decisions.
• Build positive relationships with peers and contribute to team morale.
• Maintain retail standards and store cleanliness; support performance management with the Store Leader.
• Collaborate with team to ensure superior customer service and store operations.
• Visual l Business Operations: Maintain visual and operational standards while focusing on customers.
• Meet or exceed goals by monitoring KPIs and seizing opportunities.
• Manage daily shipment and omni fulfillment processes.
• Handle disruptions to support operational continuity (weather, absenteeism, etc.).
• Lead on the sales floor to meet business needs and customer requirements.
• Adhere to safety policies and applicable laws.

Skills

Leadership

Time management

Communication

Flexibility

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Microsoft Teams

POS systems

Job description

South Moon Under is seeking a part-time Key Holder in King of Prussia, PA. You will partner with the Store Leader to inspire your team, deliver best-in-class service, and curate on-trend looks that delight customers and build lasting relationships with the brand.

You will lead by example, adapt to changing conditions, and drive strong store performance through team engagement, fashion-forward styling, and a customer-first mindset.