Part Time - Spa Receptionist

Kalahari Resorts & Conventions; Wisconsin Dells (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells is seeking a friendly Spa Receptionist to welcome guests, answer phones, book appointments, and process transactions at the spa front desk. You’ll set a professional tone and help ensure a seamless guest experience.

You’ll coordinate with spa teammates, manage schedules, and maintain a clean, organized station while delivering exceptional service in a fast-paced hospitality environment.

Qualifications

• Hospitality/customer service experience preferred.
• Strong attention to detail and accuracy in bookings.
• Excellent listening and verbal communication skills.
• Team player with a positive attitude.
• Able to stay in a stationary position most of the shift.
• Willing to work nights, weekends, and holidays as needed.

Responsibilities

• Open and close spa front desk per procedures.
• Book, modify, and cancel spa appointments politely and accurately.
• Explain discount rates, packages, and spa services to guests.
• Maintain a clean, organized work area and assist with duties.
• Support management with daily operations when required.

Skills

Hospitality experience

Detail-oriented

Communication skills

Customer service

Team player

Stamina for desk work

Flexible hours

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities, treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with Charity: Water, we’re also committed to bringing clean water to one million people in Africa.

Spa Receptionist

Kalahari Resorts & Conventions is seeking a Spa Receptionist. In this role, you will be in the reception area of the spa. It includes greeting guests, answering phones, assisting with questions regarding spa services and products, booking all appointments, checking the guest into the computer system upon arrival and charging for services performed. As part of our leadership team, you’ll embody our Promise to Lead with Love, guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll serve as the first point of contact, creating a welcoming and professional atmosphere that sets the tone for the guest experience. You’ll support associates by ensuring smooth scheduling, clear communication, and an organized front desk, contributing to overall operational efficiency.

Key Responsibilities

• Properly open and close spa each day according to standard operating procedures.
• Accurately book, change, and cancel spa appointments in a friendly, courteous and efficient manner.
• Ability to understand all discount rates, special packages, products, services, and general info needed to handle guest spa reservation requests on a daily basis.
• Maintain a clean, safe, fully stocked and well-organized work area and assist with overall cleaning duties of the entire spa.
• Perform other duties as requested by management.

What We’re Looking For

• Exposure to hospitality/salon/spa customer service environment for a minimum of two years is preferred.
• Must be detail-oriented, have the ability to multi-task, and work efficiently in a fast-paced environment.
• Must possess excellent listening, communication and customer service skills.
• Must be a team player and enjoy working with people.
• Must be able to remain in a stationary position 80% of the time.
• Flexible long hours are sometimes required; that could include nights, weekends, and holidays.

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.