Part-Time Shipping Guru for Handcrafted Glass

Glass Academy; Dearborn (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Glass Academy is seeking a personable, self-motivated Shipping Guru to support our online sales and shipping operations alongside our local studio store/gallery.

This part-time role requires shipping two days a week (Tuesdays and Thursdays), 4–6 hours per day, with duties including packing handcrafted glass, preparing shipments, tracking orders, and communicating with customers.

You will also refresh shipping practices, manage supplies, and help improve efficiency in a small, creative environment.

Responsibilities

• Prepare and ship handcrafted glass products on designated shipping days
• Carefully pack products to ensure they arrive safely and professionally
• Troubleshoot, ship, track, and follow through on special and custom orders
• Prepare and maintain appropriate shipping boxes based on current product needs
• Complete Broken or Lost Product Forms and assist with resolving shipping issues
• Maintain accurate shipping records and follow orders through completion
• Proactively communicate with customers and team members regarding order questions, delays, special requests, or other issues
• Refresh and review shipping practices, software, rates and vendors
• Order shipping, packaging, and gallery supplies through Uline and other vendors as needed
• Maintain access to and working knowledge of ShipEasy and related shipping systems
• Monitor and replenish supplies for thermal and Brother printers
• Maintain inventory of literature and materials included with shipments
• Identify low-stock items and add reorders to appropriate supply lists
• Research products, vendors, and shipping solutions with attention to quality and cost
• Look for opportunities to improve efficiency and control expenses
• Maintain a clean, safe, and highly organized shipping area
• Sweep and reset the shipping area daily
• Restock supplies and ensure materials are readily available
• Communicate proactively regarding inventory, customer needs, orders, and potential issues
• Jump in to support other areas of the business when priorities shift
• You should demonstrate ownership, follow-through, attention to detail, and a growth mindset

Job description

Glass Academy is seeking a personable, self-motivated Shipping Guru to support our online sales and shipping operations alongside our local studio store/gallery.

This part-time role requires shipping two days a week (Tuesdays and Thursdays), 4–6 hours per day, with duties including packing handcrafted glass, preparing shipments, tracking orders, and communicating with customers.

You will also refresh shipping practices, manage supplies, and help improve efficiency in a small, creative environment.