Shipping Associate at the Glass Academy

Glass Academy; Dearborn (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Glass Academy is seeking a personable, self-motivated Shipping Guru to support our online sales and shipping operations alongside our local studio store/gallery.

This part-time role requires shipping two days a week (Tuesdays and Thursdays), 4–6 hours per day, with duties including packing handcrafted glass, preparing shipments, tracking orders, and communicating with customers.

You will also refresh shipping practices, manage supplies, and help improve efficiency in a small, creative environment.

Responsibilities

• Prepare and ship handcrafted glass products on designated shipping days
• Carefully pack products to ensure they arrive safely and professionally
• Troubleshoot, ship, track, and follow through on special and custom orders
• Prepare and maintain appropriate shipping boxes based on current product needs
• Complete Broken or Lost Product Forms and assist with resolving shipping issues
• Maintain accurate shipping records and follow orders through completion
• Proactively communicate with customers and team members regarding order questions, delays, special requests, or other issues
• Refresh and review shipping practices, software, rates and vendors
• Order shipping, packaging, and gallery supplies through Uline and other vendors as needed
• Maintain access to and working knowledge of ShipEasy and related shipping systems
• Monitor and replenish supplies for thermal and Brother printers
• Maintain inventory of literature and materials included with shipments
• Identify low-stock items and add reorders to appropriate supply lists
• Research products, vendors, and shipping solutions with attention to quality and cost
• Look for opportunities to improve efficiency and control expenses
• Maintain a clean, safe, and highly organized shipping area
• Sweep and reset the shipping area daily
• Restock supplies and ensure materials are readily available
• Communicate proactively regarding inventory, customer needs, orders, and potential issues
• Jump in to support other areas of the business when priorities shift
• You should demonstrate ownership, follow-through, attention to detail, and a growth mindset

Job description

Glass Academy is seeking a personable, self motivated, dependable Shipping Guru to support our online sales and shipping operations alongside our local studio store/gallery.

Shipping and order fulfillment require a detailed oriented individual 2 days a week, between 4-6 hours, (Tuesdays and Thursdays) to fill this role.

We're looking for someone who is equally comfortable carefully packing a handcrafted piece of glass, solving an unexpected problem, and improving efficiency of our shipping processes.

• Prepare and ship handcrafted glass products on designated shipping days
• Carefully pack products to ensure they arrive safely and professionally
• Troubleshoot, ship, track, and follow through on special and custom orders
• Prepare and maintain appropriate shipping boxes based on current product needs
• Complete Broken or Lost Product Forms and assist with resolving shipping issues
• Maintain accurate shipping records and follow orders through completion
• Proactively communicate with customers and team members regarding order questions, delays, special requests, or other issues
• Refresh and review shipping practices, software, rates and vendors

Glass Academy is seeking a personable, self motivated, dependable Shipping Guru to support our online sales and shipping operations alongside our local studio store/gallery.

Shipping and order fulfillment require a detailed oriented individual 2 days a week, between 4-6 hours, (Tuesdays and Thursdays) to fill this role.

We're looking for someone who is equally comfortable carefully packing a handcrafted piece of glass, solving an unexpected problem, and improving efficiency of our shipping processes.

Key Responsibilities

Shipping & Order Fulfillment

• Prepare and ship handcrafted glass products on designated shipping days
• Carefully pack products to ensure they arrive safely and professionally
• Troubleshoot, ship, track, and follow through on special and custom orders
• Prepare and maintain appropriate shipping boxes based on current product needs
• Complete Broken or Lost Product Forms and assist with resolving shipping issues
• Maintain accurate shipping records and follow orders through completion
• Proactively communicate with customers and team members regarding order questions, delays, special requests, or other issues
• Refresh and review shipping practices, software, rates and vendors

Shipping Supplies & Systems

• Order shipping, packaging, and gallery supplies through Uline and other vendors as needed
• Maintain access to and working knowledge of ShipEasy and related shipping systems
• Monitor and replenish supplies for thermal and Brother printers
• Maintain inventory of literature and materials included with shipments
• Identify low-stock items and add reorders to appropriate supply lists
• Research products, vendors, and shipping solutions with attention to quality and cost
• Look for opportunities to improve efficiency and control expenses

Organization & Daily Operations

• Maintain a clean, safe, and highly organized shipping area
• Sweep and reset the shipping area daily
• Restock supplies and ensure materials are readily available
• Communicate proactively regarding inventory, customer needs, orders, and potential issues
• Jump in to support other areas of the business when priorities shift

What We're Looking For

We're looking for someone who goes beyond simply completing a list of tasks. We value someone who takes ownership, follows through on responsibilities, demonstrates strong attention to detail, and proactively identifies opportunities to improve efficiency and solve problems

The ideal candidate demonstrates:

Strong Follow-Through

When something becomes your responsibility, you stay with it until it's resolved. You communicate updates, keep track of details, and don't let important tasks fall through the cracks.

Problem-Solving Ability

You can assess a situation, research options, make thoughtful decisions, and work toward practical solutions.

Organization & Attention to Detail

You understand that details matter- whether you're packing a one-of-a-kind glass piece, tracking an order, maintaining inventory, or preparing the sales floor for customers.

Cost Awareness

You're comfortable researching options, comparing costs, and helping the company make thoughtful purchasing decisions.

Cross-Department Collaboration

You communicate well and enjoy working with people across different areas of a business.

Trustworthiness & Accountability

You take ownership of your responsibilities and can be counted on to handle company products, customer needs, supplies, and information responsibly.

Flexibility & Adaptability

You're willing to jump in where needed and understand that priorities can change quickly in a creative small-business environment.

Growth Mindset

You want to learn, improve processes, take on additional responsibility, and grow alongside the company.

Physical requirements

You are able to move 25 pounds, stand on your feet for a 6 hour shift, and are able to adapt to fluctuating studio temperatures while maintaining a positive mindset.