Part-Time Shift Leader: Drive Sales & Service

Miniso; Algonquin (IL); Hybrid; USD 22,000 - 26,000; Full time

Job summary

MINISO USA in Algonquin, IL is seeking a Shift Leader to support the Store Manager with daily operations and customer service. You will train associates, supervise frontline staff, and help drive KPI targets while maintaining store standards.

You will handle cash transactions at the register, participate in opening and closing procedures, merchandising updates, and loss prevention, ensuring a safe and engaging shopping experience for customers.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge and customer engagement.
• Support daily operations including replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open and close the store, ensuring cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and adherence to policies.
• Maintain a professional attitude aligned with MINISO USA's customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Customer service

Sales

POS systems

Multitasking

Communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Algonquin, IL is seeking a Shift Leader to support the Store Manager with daily operations and customer service. You will train associates, supervise frontline staff, and help drive KPI targets while maintaining store standards.

You will handle cash transactions at the register, participate in opening and closing procedures, merchandising updates, and loss prevention, ensuring a safe and engaging shopping experience for customers.