Part Time Service Tech/ Advisor

trekbikes; San Marcos (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care – PPO & HDHP

401(k) with match and ESOP

Tuition Reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discount

Job summary

Trek Store North County is looking for a Service Technician/Advisor who will care for bikes so owners love riding them. You will troubleshoot repairs and service bikes on the spot, install accessories, and build relationships with customers to keep gear running flawlessly.

We value hospitality and communication skills, plus a willingness to learn new servicing methods and technologies in a fast-paced environment.

Qualifications

• Strong customer-service mindset and hospitality skills.
• Excellent communication and listening abilities.
• Willingness to learn bicycle servicing methods and tech.

Responsibilities

• Troubleshoot and service bikes on-site; perform repairs as needed.
• Install accessories and ensure customers leave with fully functional gear.
• Interact with customers to diagnose issues and recommend fixes.
• Support the Service Manager and represent the department when needed.

Skills

Customer service

Communication

Hospitality

Attention to detail

Willingness to learn

Team player

Job description

Job Location

Trek Store North County

Summary

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You'll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We're looking for a teammate with stellar customer service chops and a willingness to learn. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you'll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering 'til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Compensation Range

Hourly Rate $24.00 - $0.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care -- PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.