Service Tech / Advisor - Seasonal

Trek Bicycle; Oklahoma City (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible company culture

401(k) with match

Employee discounts

Deep partner retail discounts

Job summary

Trek Bicycle in Oklahoma City is seeking a Service Technician/Advisor to provide exceptional care for customers' bikes. In this role, you will troubleshoot repairs, install accessories, and ensure customer satisfaction. Building strong relationships with customers is key to success, making your communication skills essential.

Ideal candidates are self-motivated, detail-oriented, and have strong hospitality skills. The position offers a supportive team environment along with a flexible company culture.

Qualifications

• Self-motivated with a team-focused mentality.
• Fantastic hospitality and listening skills.
• Eagerness to learn proper service methods.

Responsibilities

• Troubleshoot repairs on bicycles.
• Support the Service Manager when needed.
• Build relationships with customers.

Skills

Customer Service

Communication

Leadership

Problem Solving

Job description

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers. We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What You’ll Bring To The Team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Trek Benefits

• Flexible and fun company culture
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.