Part-Time Service Advisor/Cashier

Aschenbach Auto Group; Front Royal (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the automotive industry is seeking a dedicated Part-Time Service Advisor/Cashier. The role involves assisting customers, maintaining records, and verifying warranty claims. This position offers growth potential, flexible hours, and various employee benefits, making it a great opportunity for those looking to advance in the field.

Benefits

Medical, Dental, Vision

Paid Time Off

401(k) Plan with company match

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness benefits

Flexible Work Schedule

Discounts on products and services

Qualifications

• Previous customer service experience is required.
• 1 year of manufacturer experience preferred but not required.
• Valid Driver’s License with a clean driving record.

Responsibilities

• Assist customers with automotive needs by verifying warranties and preparing repair orders.
• Maintain customer records and communicate effectively.
• Enhance organization reputation by taking ownership of tasks.

Skills

Customer service

Strong telephone skills

Strong computer skills

Mechanical knowledge

Job description

Front Royal Ford in Front Royal, VA is looking for a Part-Time Service Advisor/Cashier. Previous experience is preferred but not required!This position has the opportunity for huge growth potential for the person who wants to shine and set themselves apart and advance within the industry. We promote from within!

Description:

Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

This position is part-time, Monday-Friday 4:30pm-7:15pm and Saturdays 8am-5pm.

Duties:

• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplish

Qualifications and Skills:

• 1 year manufacturer experience preferred but not required
• Previous customer service experience
• Strong telephone/computer skills with the ability to provide customers with product information, schedule appointments, and handle their automotive service needs
• Solid understanding of automotive service industry – mechanical knowledge
• Dependable Transportation
• Verifiable Work History
• Valid Driver’s License with clean driving record

What We Offer:

• Pay based on experience
  
• Benefits: Medical, Dental, Vision, Paid Time Off
• 401(k) Planwith company match
• Growth opportunities
  
• Paid Training
  
• Employee vehicle purchase plans
  
• Family owned andoperated
• Long term job security
  
• Health and wellness
  
• Flexible Work Schedule
  
• Discounts on products and services