Server - Sweetwater Last Cast - Atlanta Airport

Concessions International; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Concessions International in Atlanta, GA seeks a guest-service focused team member to greet guests, take and serve food and beverage orders, and enter orders into the POS in the correct sequence.

You will communicate with team members to ensure timely service, verify guest ages for alcohol, handle cash, and maintain clean dining areas while following safety and hygiene standards.

Qualifications

• High school diploma or GED required, or 1–3 months related experience.
• Must meet state minimum age for serving alcohol; eligible for alcohol-awareness certification.
• Able to interact effectively with customers, coworkers, and management.

Responsibilities

• Greet guests promptly and provide superior service.
• Take and serve food and beverage orders.
• Enter orders into POS in the proper sequence and ensure timely delivery of items.
• Communicate with guests and suggest menu items and promotions.
• Verify identification to ensure age requirements for alcohol.
• Process cash handling and present checks; complete payments.
• Maintain clean tables and service stations; restock as needed.
• Follow safe food handling and hygiene practices.
• Adhere to safety standards and report equipment issues.
• Perform opening/closing side work per checklists.
• Perform other duties as assigned.

Skills

Customer interaction

Communication

English proficiency

Guest focus

Education

High school diploma/GED

Job description

Purpose/Position Summary

Support the operation to deliver Superior Guest Service by performing duties which include: prompt recognition and greeting guests, taking food and beverage orders, entering orders into Point-of-Sales (POS) in proper sequence, and serving food and beverage to guests. Communicate with team members to ensure timely and proper service. Adhere to company policies related to standard operating procedures and cash handling.

Purpose/Position Summary

Support the operation to deliver Superior Guest Service by performing duties which include: prompt recognition and greeting guests, taking food and beverage orders, entering orders into Point-of-Sales (POS) in proper sequence, and serving food and beverage to guests. Communicate with team members to ensure timely and proper service. Adhere to company policies related to standard operating procedures and cash handling.

Key Responsibilities

• Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
• Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.
• Takes and serves food and beverage orders to guests.
• Processes guest orders in the proper sequence and communicates with restaurant personnel to ensure that all items are prepared properly and delivered timely to meet guestsâ needs.
• Verifies identification of guests to ensure minimum age requirements for the purchase and service of alcoholic beverages are met.
• Monitors and follows up with guests to ensure satisfaction with food and service; responds to additional requests.
• Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
• Ensures tables and dining areas are kept clean and set for service; maintains service stations with items such as ice, napkins, and eating utensils.
• Follows safe food handling and proper hygiene practices.
• Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
• Performs opening and/or closing side works according to established checklists.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Previous Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Required Skills

Must meet state minimum age for serving alcoholic beverages; Must be able to obtain alcohol awareness certification; Demonstrate the ability to effectively interact with customers, coworkers, and members of management; Ability to focus on providing a superior guest experience in an enthusiastic and professional manner.

Language Skills

Ability to read and comprehend simple instructions and effectively communicate information individually and in small group situations to customers and co workers; Ability to understand the English language, both written and verbal.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability

Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to visually navigate through the unit. While performing the duties of this job, the employee is regularly required to continuously stand and walk. Use hands for lifting and carrying (0-40 lbs.) including frequent reaching, grasping, pushing and pulling (0-40 lb.); and stooping and bending.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.