Part-Time Scheduling Specialist – Orthopedics (On-site)

The Center for Orthopedic and Research; Broomall (PA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) with employer match

Generous paid sick and vacation time

7 paid holidays annually

Opportunities for growth and advanced

Employee referral reward program

Job summary

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a part-time Central Scheduling Representative to join our scheduling team in Broomall, PA. The CSR will register patients, schedule appointments, and coordinate care across multiple offices with a patient-centered approach.

Responsibilities include phone screening, data entry into the EMR system, insurance verification, and maintaining HIPAA compliance while delivering service with a smile. Training is provided.

Qualifications

• High school diploma or GED required.
• Customer service experience required (call center, retail, hospitality, etc.).
• Experience with private health insurance and workers’ compensation preferred.
• Experience coordinating appointments and managing patient scheduling in a clinical environment.
• Strong communication and interpersonal skills, with the ability to speak confidently and professionally to patients, families, providers, and staff.
• Proficient in medical software and EMR systems; strong data entry and accuracy skills.
• Ability to multitask, prioritize, and manage multiple phone lines efficiently.
• Self-motivated and able to work independently or collaboratively within a team.
• Strong decision-making, problem-solving, and organizational skills.
• Demonstrated professionalism, empathy, and patient-centered approach.
• Bilingual (Spanish) a plus but not required.
• Reliable work ethic and excellent attendance.

Responsibilities

• Screen patients to determine urgency and schedule appointments within appropriate timeframes.
• Conduct patient interviews and enter accurate information into the patient management system.
• Coordinate appointments for 19 physicians across 16 office locations in Pennsylvania and New Jersey.
• Verify insurance acceptance and advise patients on requirements such as referrals, authorizations, and co-pays.
• Confirm appointments and respond to patient inquiries courteously and accurately.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Assist other departments as needed when time permits.
• Perform other duties as assigned.

Skills

Customer service experience

Communication skills

Data entry

Multitasking

Teamwork

Spanish language (bilingual)

Professionalism

Empathy

Attendance

HIPAA awareness

Education

High school diploma or GED

Tools

Medical software / EMR systems

Job description

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a part-time Central Scheduling Representative to join our scheduling team in Broomall, PA. The CSR will register patients, schedule appointments, and coordinate care across multiple offices with a patient-centered approach.

Responsibilities include phone screening, data entry into the EMR system, insurance verification, and maintaining HIPAA compliance while delivering service with a smile. Training is provided.