Part-Time Sales Lead

Kohl's; Flower Mound (TX); On-site; Full time

Job summary

Kohl's is seeking a dedicated individual to supervise associates and enhance customer experiences in a retail environment. This role focuses on driving sales through excellent customer service and operational efficiency. Join a team that values diversity and fosters personal growth.

Qualifications

• Experience in retail or service industries.
• Excellent communication skills and ability to influence.

Responsibilities

• Support Sales, Hospitality, Operations, and People.
• Drive sales by providing an inspiring environment.
• Onboard, train, and develop associates.

Skills

Communication

Customer Service

Teamwork

Education

High School Diploma

Job description

Job Description Summary

At Kohl’s, our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers.

About the Role

In this role, you will provide direction and supervise associates to support a sales-driving culture while focusing on creating a consistent customer experience. You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach. You will offer information to the customer on current merchandise, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to connect with the customers to solve their shopping needs, making everyone feel respected, appreciated, and rewarded.

Job Description

Key Accountabilities

• Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program.
• Drive sales by providing an inspiring environment that motivates customers to add to their basket.
• Ensure a replenished sales floor for trip assurance.
• Build customer connections with greetings and authentic hospitality experiences.
• Support sales floor, fitting room, point of sale, and operational processes as required.
• Oversee omni-channel, freight flow processes.
• Ensure all customers feel respected, appreciated, and rewarded.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Accurately deliver on operational processes such as BOPUS, BOSS, MLS, SFS.
• Build rapport and make genuine connections with customers.
• Assist customers through company programs and complete transactions efficiently.
• Help customers save with a Kohl’s Card, including converting, opening, and activating applications.
• Respond courteously and promptly to requests and questions.
• Onboard, train, and develop associates.

Essential Functions

• Perform key accountabilities and additional functions as required.
• Maintain prompt attendance, adhere to dress code, and comply with policies.
• Receive and respond proactively to supervisor directions.
• Work effectively as part of a team in a fast-paced environment, completing multiple tasks within timeframes.
• Complete company training programs satisfactorily.
• Possess basic math, reading, handwriting, and computer skills.
• Operate communication devices and technology equipment as directed.
• Be available to work days, nights, and weekends.

Physical Requirements

• Lift up to 50 lbs frequently and over 50 lbs with assistance.
• Perform physical activities such as climbing, squatting, reaching, and standing for long periods.
• Visually verify information and merchandise.
• Wear personal protective equipment as required.
• Withstand exposure to varying environmental conditions during certain duties.

Preferred Qualifications

• Experience in retail or service industries.
• Excellent communication skills and ability to influence.
• Curiosity and willingness to learn.
• Valuing diversity and contributing to an inclusive environment.

Pay Starts At: $13.30

About the company

Our purpose is to inspire and empower families to lead fulfilled lives. We support our associates' growth professionally and personally in an environment that feels like home. We are friendly, focused, and committed to making a positive impact—experience life at Kohl’s.