Home Services Technician

Mr Handyman; Pompano Beach (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

iPad provided

Tech support

Flexible hours

Company vehicle

Professional team environment

Job summary

Mr. Handyman is seeking an experienced Home Services Professional to perform maintenance and repairs for homes and small businesses, delivering top-quality workmanship and a superior customer experience.

You will communicate with customers, make recommendations, manage expectations, and document each job while using our state-of-the-art internal system. A strong focus on safety, PPE, and professional appearance is required, with the opportunity to earn commissions through upselling services.

Qualifications

• Live within Broward County
• Own your own tools
• Able to pass background and driving record check
• Lift 50 pounds independently and work at heights

Responsibilities

• Complete maintenance and repairs for home and commercial projects
• Make recommendations and manage expectations with customers
• Upsell services to increase revenue
• Document the job following the Mr. Handyman Way
• Use PPE and protect the customer’s home

Skills

Customer service

Sales

Communication

Problem solving

Time management

Tools

Service Titan

Job description

At Mr. Handyman we’re growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for highly-skilled craftsman who can “do it all” while taking excellent care of our customers.When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.Your Responsibilities as a Home Services ProfessionalCompleting Maintenance & Repairs – You’ll be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.Critical Skill - Making Recommendations and Managing Expectations with Customers, ie., selling additional services – You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.Why You’ll Want to Join Our TeamHere are just a few of the benefits you’ll receive when joining the Mr. Handyman team.A back office that takes care of filling your schedule and getting you to the customerAn office team that answers all calls and helps you take care of the customersFlexibility with hours so you can take care of life’s important eventsYour own iPad and technology support for using our state-of-the-art internal system, Service TitanTeam atmosphereHow We’ll Measure PerformanceHere are some of the ways that we’ll measure your performance in the role.Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You’ll need both a high response rate and high satisfaction rate.Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer. The ability to upsell services directly impacts your pay.Effective Billing Rate – It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.What We Want From YouOwnership mindset and ability to sell and deliver as neededCommission mindset , don't be afraid to sellknow your brand and your value statementConsistently wants to be the best on the teamTo Succeed in this RoleYou’ll need to self-manage as you’ll be alone often.You’ll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.You’ll need to have the necessary tools, including the ability to use technology.You'll need to document the job while following our process, the Mr. Handyman Way.You’ll need to wear proper PPE as well as booties to protect our customer’s home.Job RequirementsThese are the minimum requirements to be considered for this position.Live within the area, Broward County is a mustHave 8+ years’ experience as a paid handymanOwn your own toolsBe insurable for driving our vehicleComplete a background and driving record checkAble to lift 50 pounds independentlyAble to safely work at heights and work overheard for extended periods of timeProfessional appearance and maintenance of company-provided vehicleAs an experienced Handyman, you have strong proficiency in at least three (3) of the following:Carpentry workBathroom improvementsKitchen improvementsPainting, both inside and outDrywall work, minor and major repairsManaging Sub-contractors as neededFloor installation and refurbishingFamiliar with building codesBenefits & PayThe pay range for this position is $28.40 to $36.00 and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.The pay ceiling lies with you. We are listing derived hourly rates but this is a commission based role, so the outcomes are directly related to the ability to deliver and upsell.Still with us? Great!Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.