Part-Time SaaS Support Specialist

EWS Group; Northern (KY); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health benefits

Education reimbursement

Free snacks

Dog-friendly office

Job summary

Pike13 is seeking a part-time Customer Care Specialist (20 hours) to assist customers across the United States. The role emphasizes high-quality phone and email support and a focus on achieving 100% customer satisfaction.

Responsibilities include resolving issues, educating customers on best practices, and collaborating with internal teams. AI may be used in the hiring process, and the company values customer success.

Qualifications

• Bachelor's degree or equivalent experience in sales, business development or related field.
• At least 2 years of operations and customer service experience in a customer facing role within the software industry.
• Experience with SaaS or technology customer support is advantageous.

Responsibilities

• Assist Pike13 customers with issues, concerns or questions about Pike13 products and resolve them professionally.
• Communicate effectively over phone and email; strong communication is essential.
• Answer inbound calls, listen to customers and respond accordingly.

Skills

Strong communication

Customer-focused

Multi-tasking

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Pike13 is seeking a part-time Customer Care Specialist (20 hours) to assist customers across the United States. The role emphasizes high-quality phone and email support and a focus on achieving 100% customer satisfaction.

Responsibilities include resolving issues, educating customers on best practices, and collaborating with internal teams. AI may be used in the hiring process, and the company values customer success.