Part-Time SaaS Customer Support Specialist

Jonas Software; Northern (KY); Hybrid; USD 25,000 - 30,000; Part time

Job summary

Jonas Software, in partnership with Pike13, is seeking a part-time Customer Care Specialist (20 hours weekly) for United States applicants. You will answer inbound calls, respond to inquiries, and guide customers on best practices for our SaaS products.

The successful candidate has at least 2 years in software customer service, excellent verbal and written communication, and the ability to juggle multiple projects while maintaining composure and empathy.

Qualifications

• Bachelor’s degree or equivalent experience in sales, business development or related field.
• At least 2 years of operations and customer service experience in a customer facing role within the software industry.

Responsibilities

• Answer inbound calls and listen to customer concerns and questions; respond accordingly.
• Maintain professional responses to customer emails using proper grammar and tone.
• Educate customers on best practices for using our SaaS platform.
• Assist internal teams and place outbound calls to walk customers through products.
• Aim for 100% customer satisfaction in all interactions.

Skills

Verbal communication

Written communication

Customer empathy

Time management

Multi-tasking

Problem solving

Education

Bachelor’s degree or equivalent experience in related field

Tools

CRM systems

SaaS knowledge

Job description

Jonas Software, in partnership with Pike13, is seeking a part-time Customer Care Specialist (20 hours weekly) for United States applicants. You will answer inbound calls, respond to inquiries, and guide customers on best practices for our SaaS products.

The successful candidate has at least 2 years in software customer service, excellent verbal and written communication, and the ability to juggle multiple projects while maintaining composure and empathy.