Part-Time Retail Sales Associate — Customer Service & POS

Cincinnatigoodwill; Florence (KY); On-site; USD 17,000 - 19,000; Part time

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Sales Associate in Florence, KY to deliver excellent customer service as the first contact for shoppers. You will help maintain the sales floor, assist with opening/closing operations, and support management with store tasks.

The role emphasizes friendly, professional customer interactions, accurate POS transactions, and knowledge of merchandise. Flexible weekend/holiday availability is required in a fast-paced environment.

Qualifications

• Ability to work a flexible schedule in support of the store opening, production and closing operations.
• Ability to effectively communicate in English with customers and OVGI associates.
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Ability to process information and merchandise through a computer system and POS register system, must be able to use calculator.
• Basic math and cash handling skill required and must be able to count change, provide change back and maintain accurate register with or without use of calculator.

Responsibilities

• Provides professional, friendly, and courteous service to all customers inside the store, outside of the store, and over the phone.
• Effectively processes sales transactions at the POS, including accurate transaction processing.
• Works a flexible schedule set by the supervisor in support of the store opening, production, and closing operations including work on weekends and holidays.
• Maintains knowledge of merchandise and answers customer’s questions courteously and promptly.
• Maintains dressing room standards.
• Maintains sales floor presentation, communicating to management need for additional or removal of product.
• Maintains an orderly and clean register area.
• Executes store security procedures.
• Communicate store messages utilizing the paging system.
• Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wipingshelves and dusting (including restrooms and dressing rooms).
• Assists donors and customers outside of retail locations, greet donors, receive donations, and supply donors with receipts.
• Communicates our mission and vision effectively to our donors and customers when asking for monetary donations at the POS.
• Other duties as assigned.

Skills

Flexible schedule

English communication

Verbal communication

Active listening

Sales & customer service

Anticipate customer needs

POS system experience

Cash handling & math

Tools

POS register system

Calculator

Job description

Ohio Valley Goodwill Industries is seeking a Retail Sales Associate in Florence, KY to deliver excellent customer service as the first contact for shoppers. You will help maintain the sales floor, assist with opening/closing operations, and support management with store tasks.

The role emphasizes friendly, professional customer interactions, accurate POS transactions, and knowledge of merchandise. Flexible weekend/holiday availability is required in a fast-paced environment.