Part-Time Retail Sales Associate

Kohl's Illinois, Inc.; Roseville (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for enthusiastic individuals to join their team in delivering outstanding customer service. In this role, you will engage with customers, operate the cash register, and ensure a smooth transaction process while adhering to company standards. This position offers the opportunity to develop valuable skills in a dynamic retail environment, where teamwork and a customer-centric approach are paramount. If you're ready to make a difference and enjoy a variety of benefits while working flexible hours, this role is perfect for you!

Benefits

PTO

Vacation Buy Program

Parental Leave

Medical Insurance

Dental Insurance

Vision Insurance

401k

Flexible Spending Accounts

Associate discount programs

Qualifications

• Strong customer service skills with attention to detail and ability to multi-task.
• Effective verbal and written communication skills are essential.

Responsibilities

• Engage customers and assist with products and services at the cash register.
• Support training for new hires and ensure compliance with company standards.

Skills

Excellent customer service skills

Verbal/written communication skills

Interpersonal skills

Attention to detail

Multi-tasking

Education

No retail experience required

Must be 16 years of age or older

Job description

Preferred Daytime Availability

About the Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You’ll Do

1. Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment.
2. Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service.
3. Meet or exceed individual goals (e.g., credit, loyalty).
4. Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
5. Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards.
6. Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).

All associate roles at Kohl’s are responsible for:

1. Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
2. Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
3. Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
4. Accomplishing multiple tasks within established timeframes.
5. Following company policies, procedures, standards and guidelines.
6. Maintaining adherence to company safety policies for the safety of all associates and customers.
7. Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel.
8. Other responsibilities as assigned.

What Skills You Have

Required

1. Excellent customer service skills and ability to multi-task with strong attention to detail.
2. Verbal/written communication and interpersonal skills.
3. No retail experience required.
4. Must be 16 years of age or older.
5. Flexible availability, including days, nights, weekends, and holidays.

Preferred

1. Client facing retail or service industry experience.

Pay Range: $16.50 - $23.85

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).