Part-Time Retail Sales Associate

Fjällräven; Palo Alto (CA); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

401(k) with employer match

Paid time off

Product discounts and access to Fjällr

Job summary

Fjällräven in Palo Alto is hiring a Retail Sales Associate to welcome guests, listen to their needs, and help them explore outdoor gear with a focus on sustainability and meaningful service. You’ll join a team that values curiosity, quality, and community.

In this part-time role, you’ll learn product details, assist with the register, restock, and engage with local outdoor events. Competitive hourly pay reflects experience and contributions to a welcoming store atmosphere.

Qualifications

• Strong verbal and interpersonal communication skills.
• A track record of providing thoughtful, people-centered customer service.
• Passion for sustainability and the outdoors.
• Reliability and a proactive approach to work.
• Willingness to learn point-of-sale systems and retail operations.
• Enthusiasm for working in a collaborative, values-driven team.

Responsibilities

• Use the GUIDE program to listen, educate, and help guests find the right gear.
• Build trust with thoughtful questions, product knowledge, and genuine connection.
• Support sales by helping guests make confident purchasing decisions.
• Assist with daily operations including cash handling, restocking, and keeping the floor inviting.
• Follow safety, security, and loss-prevention practices.
• Work with teammates to create a welcoming environment.
• Participate in training to stay current on products and service expectations.
• Represent Fjällräven's values and sustainability initiatives in interactions.
• Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise.

Skills

Verbal communication

Interpersonal skills

Customer service

Sustainability passion

Reliability

POS systems learnability

Team player

Tools

Cash handling

Job description

Location

Palo Alto, CA

Compensation

$18.70-$20.00 per hour (dependent on experience) Part-Time (ongoing/regular)

Do you enjoy connecting with others and helping them feel confident and prepared for their next outdoor adventure? Are you energized by meaningful conversations, sustainable values, and gear designed to last?

At Fjällräven, we believe nature is for everyone. Our stores are places where curiosity, quality, and community come together. As a Retail Sales Associate, you'll be the welcoming face of our mission, helping every guest feel at home, inspired, and ready to explore the outdoors with confidence.

Come walk with us.

What You’ll Do

Deliver Exceptional Guest Experiences

• Use our GUIDE service program to listen, educate, and help guests find the right gear for their needs
• Build trust through thoughtful questions, product knowledge, and genuine connection

Drive Sales & Support Store Operations

• Support sales and conversion by helping guests make confident purchasing decisions
• Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor
• Follow safety, security, and loss prevention practices

Be Part of a Collaborative Team

• Work closely with teammates to create a supportive, welcoming environment
• Participate in training to stay current on products, fit, and service expectations

Live the Brand & Sustainability Mission

• Represent Fjällräven's values in every interaction
• Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise
• Participate in local events and community activations when possible

What Makes You a Great Fit

You don't need to summit Everest, but you do enjoy helping others explore, learn, and feel good about their choices. You're dependable, curious, and comfortable in a guest-facing environment. You bring enthusiasm, empathy, and a team-first mindset.

You Bring

• Strong verbal and interpersonal communication skills
• A track record of providing thoughtful, people-centered customer service
• Passion for sustainability and the outdoors
• Reliability and a proactive approach to work
• Willingness to learn point-of-sale systems and retail operations
• Enthusiasm for working in a collaborative, values-driven team

Preferred (but Not Required)

• Previous experience in retail, customer service, or a fast-paced guest-facing role

What We Offer

• 401(k) with employer match
• Paid time off
• Product discounts and access to Fjällräven outdoor events
• A commitment to sustainability, quality products, and responsible business practices

About Us

Founded in Sweden in 1960, Fjallraven creates premium outdoor gear rooted in sustainability, durability, and respect for nature. Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

This employer participates in E-Verify.

In 1960, Åke Nordin founded Fjällräven in his basement in the town of Örnsköldsvik in northern Sweden. Today, the company’s timeless, functional, and durable outdoor equipment enjoys a global presence and can be found in over 70 countries.

Fjällräven’s product range includes outdoor clothing and accessories for men and women as well as backpacks, tents, and sleeping bags. As a company, Fjällräven makes every effort to act responsibly towards people, wildlife, and the environment and to encourage people to take an interest in outdoor life.

The company hosts two popular outdoor events, Fjällräven Classic and Fjällräven Polar, which attract thousands of participants every year. Fjällräven is part of Fenix Outdoor AB.