Part-Time Retail Sales Associate

Fjällräven Retail USA LLC; Palo Alto (CA); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

401(k) with employer match

Paid time off

Product discounts

Sustainability commitment

Job summary

Fjällräven is seeking a part-time Retail Sales Associate in Palo Alto, CA to greet guests, educate them on gear, and help them feel confident in their outdoor purchases. You will represent Fjällräven's sustainability values, assist with in-store operations, and work with a collaborative team to deliver outstanding guest experiences.

The role emphasizes listening, questions to guide selections, product knowledge, and a proactive, reliable approach in a fast-paced retail environment.

Qualifications

• Strong verbal and interpersonal communication skills.
• A track record of providing thoughtful, people-centered customer service.
• Passion for sustainability and the outdoors.
• Reliability and a proactive approach to work.
• Willingness to learn point-of-sale systems and retail operations.
• Enthusiasm for working in a collaborative, values-driven team.

Responsibilities

• Listen, educate, and help guests find the right gear for their needs.
• Build trust through thoughtful questions, product knowledge, and genuine connection.
• Support sales and conversion by helping guests make confident purchasing decisions.
• Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor.
• Follow safety, security, and loss prevention practices.
• Work closely with teammates to create a supportive, welcoming environment.
• Participate in training to stay current on products, fit, and service expectations.

Skills

Communication

Customer service

Sustainability

Reliability

Teamwork

POS learning

Job description

Store Location: Palo Alto, CA
Compensation: $18.70-$20.00 per hour (dependent on experience)
Part-Time (ongoing/regular)

Do you enjoy connecting with others and helping them feel confident and prepared for their next outdoor adventure? Are you energized by meaningful conversations, sustainable values, and gear designed to last?

At Fjällräven, we believe nature is for everyone. Our stores are places where curiosity, quality, and community come together. As a Retail Sales Associate, you'll be the welcoming face of our mission, helping every guest feel at home, inspired, and ready to explore the outdoors with confidence.

Come walk with us.

WHAT YOU'LL DO

Deliver Exceptional Guest Experiences

• Use our GUIDE service program to listen, educate, and help guests find the right gear for their needs

• Build trust through thoughtful questions, product knowledge, and genuine connection

Drive Sales & Support Store Operations

• Support sales and conversion by helping guests make confident purchasing decisions

• Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor

• Follow safety, security, and loss prevention practices

Be Part of a Collaborative Team

• Work closely with teammates to create a supportive, welcoming environment

• Participate in training to stay current on products, fit, and service expectations

Live the Brand & Sustainability Mission

• Represent Fjällräven's values in every interaction

• Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise

• Participate in local events and community activations when possible

WHAT MAKES YOU A GREAT FIT

You don't need to summit Everest, but youdo enjoy helping others explore, learn, and feel good about their choices. You're dependable, curious, and comfortable in a guest-facing environment. You bring enthusiasm, empathy, and a team-first mindset.

You bring:

• Strong verbal and interpersonal communication skills

• A track record of providing thoughtful, people-centered customer service

• Passion for sustainability and the outdoors

• Reliability and a proactive approach to work

• Willingness to learn point-of-sale systems and retail operations

• Enthusiasm for working in a collaborative, values-driven team

Preferred (but not required):

• Previous experience in retail, customer service, or a fast-paced guest-facing role

WHAT WE OFFER

• 401(k) with employer match

• Paid time off

• Product discounts and access to Fjällräven outdoor events

• A commitment to sustainability, quality products, and responsible business practices

ABOUT US

Founded in Sweden in 1960, Fjallraven creates premium outdoor gear rooted in sustainability, durability, and respect for nature. Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences.

INTERESTED?

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.
This employer participates in E-Verify. to view the E-Verify, Right to Work, and other U.S. employment notices.

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