Part-Time Retail Keyholder — Merch Discount & Benefits

EXPRESS; Gurnee (IL); On-site; USD 21,000 - 31,000; Part time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Part-Time Retail Sales Associate Keyholder to support our Express and Bonobos branded stores in Gurnee, IL. You will balance tills, assist customers, and help maintain a clean, inviting sales floor while delivering on the Express customer experience.

Responsibilities include processing transactions efficiently, supporting product launches, and promoting credit and loyalty programs.

Qualifications

• Education: High School or Equivalent
• Years of Experience: 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer's wait time
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer service

Communication

Teamwork

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Part-Time Retail Sales Associate Keyholder to support our Express and Bonobos branded stores in Gurnee, IL. You will balance tills, assist customers, and help maintain a clean, inviting sales floor while delivering on the Express customer experience.

Responsibilities include processing transactions efficiently, supporting product launches, and promoting credit and loyalty programs.