Assistant Store Manager - Customer Experience

PetSmart Charities; Aurora (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading pet care organization as an Assistant Store Manager - Customer Experience. You will lead a team to deliver exceptional service, ensure smooth store operations, and drive business growth while upholding pet safety and well-being. This role offers opportunities for career development and a commitment to community outreach.

Benefits

Weekly pay

Health benefits (medical, dental, vision)

401(k)

Tuition assistance

Associate discounts

Career development opportunities

Qualifications

• 3-5 years of retail or customer service leadership experience.
• Availability to work full-time, including evenings, weekends, and holidays.
• Strong communication, organizational, and leadership skills.

Responsibilities

• Lead and develop store associates, including hiring, coaching, and performance management.
• Ensure a safe, clean, and welcoming environment for pets and customers.
• Oversee daily store operations, including customer service, inventory, and compliance.

Skills

Leadership

Communication

Organizational Skills

Tools

Computer Applications

Job description

Assistant Store Manager - Customer Experience

Join us at PetSmart Charities as an Assistant Store Manager - Customer Experience and help us deliver exceptional pet care and customer service.

About the Role

As an Assistant Store Manager, you will lead the store team to provide outstanding service to our pet parents, ensure store operations run smoothly, and uphold our commitment to pet safety and well-being. Your responsibilities will include team leadership, managing store standards, and driving business growth.

Key Responsibilities

• Lead and develop store associates, including hiring, coaching, and performance management.
• Ensure a safe, clean, and welcoming environment for pets and customers.
• Oversee daily store operations, including customer service, inventory, and compliance.
• Drive sales and achieve store financial targets.
• Coordinate store events and community outreach initiatives.

Qualifications

• 3-5 years of retail or customer service leadership experience.
• Availability to work full-time, including evenings, weekends, and holidays.
• Strong communication, organizational, and leadership skills.
• Proficiency in computer applications.

Benefits

• Weekly pay, full-time hours, and associate discounts.
• Health benefits (medical, dental, vision), 401(k), tuition assistance.
• Career development and growth opportunities.

Join Our Team

At PetSmart, we’re more than just a company—we’re a community dedicated to pets and their people. If you’re passionate about making a difference, apply now and become part of our team committed to doing Anything for Pets!