Part-Time Retail Banker — On-Site Customer Expert

Appone; Springdale (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

First Security Bank seeks a Retail Banker to assist customers with transactions in person, by mail, and by night deposit, while identifying needs and offering financial products. You will cross-train to open new accounts, set up direct deposits, and retirement accounts; this position requires on-site work and provides growth opportunities.

Regular hours with occasional extended hours; strong emphasis on accuracy, security, and customer service within a team environment.

Qualifications

• High School Diploma or GED required.
• 1-2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position will begin as a Retail Banker with the intent of promotion to Retail Banking Specialist as skills are mastered.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

Responsibilities

• Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier's checks, and cashing checks while following all identification and retail policies and procedures.
• Verify checks, identify counterfeit currency, and review all transactions for accuracy.
• Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.
• Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed. Report any suspicious/fraudulent activity to Bank Secrecy Act Officer.
• Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.
• Inform management of any problems, concerns, or outages. Assist with research and help resolve discrepancies.
• Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
• Maintain security through proper opening/closing and vault procedures.
• Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

Skills

Outlook

Word

Excel

Typing

10-key

Education

High School Diploma or GED

Tools

Cash handling

Job description

First Security Bank seeks a Retail Banker to assist customers with transactions in person, by mail, and by night deposit, while identifying needs and offering financial products. You will cross-train to open new accounts, set up direct deposits, and retirement accounts; this position requires on-site work and provides growth opportunities.

Regular hours with occasional extended hours; strong emphasis on accuracy, security, and customer service within a team environment.