Part-Time Retail Ambassador - Valley Fair

Rothy's; Santa Clara (CA); On-site; USD 25,072 - 26,174; Part time

Benefits offered by this job

Wellness programs

PTO and Wellbeing Time

Employee Discount Program

Job summary

Rothy’s in Santa Clara, CA is seeking a part-time Retail Ambassador to deliver exceptional customer experiences on the sales floor, embodying the brand values and helping maintain a welcoming store. You’ll focus on personal service, product knowledge, and building connections with customers.

The role includes basic store operations support, flexible hours with at least 16 hours per week, and a pay range of $18.20 to $19.00 per hour. Benefits include wellness programs, PTO, and employee discount.

Qualifications

• Previous retail or customer service experience preferred.
• Strong communication skills and the ability to build genuine customer connections.
• Willingness to support operational tasks as part of the team.
• Availability to work at least 16 hours/week with peak/non-peak days.

Responsibilities

• Deliver the Rothy’s Experience on the sales floor with brand knowledge and service.
• Drive personal sales and contribute to team goals.
• Create lasting relationships with customers through clienteling.
• Assist with stock replenishment, merchandising, and store cleanliness.

Skills

Customer service

Communication

Sales driven

Team collaboration

Flexibility scheduling

Job description

Retail Ambassador - Part-Time

Santa Clara, CA - Valley Fair

About the team:

Shopping at Rothy’s IRL is not your ordinary retail experience—so naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy’s style and out-of-this-world customer service—creating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.

About the role:

As a Retail Ambassador, you will be the representative of the brand on the sales floor, delivering exceptional customer experiences and living our company values in every interaction. You’ll focus on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture. While your primary focus is on sales, you will also assist with limited operational tasks to ensure the store is well-maintained and running smoothly.

What you’ll do:

Customer Experience (90%)

• Deliver the Rothy’s Experience to every customer—a best in class service experience rooted in Rothy’s values—consistently embodying the brand through presentation, communication, and product expertise
• Drive personal sales and results and contribute to team goals
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Contribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behavior

Operational Excellence (10%)

• Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness
• Demonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and compliance

You are:

• Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:
  • Embrace Possibility. We dream BIG, really big
  • Obsess Over Innovation: We never accept the status quo
  • Make the Planet Proud. We make the right choice, not the easy one
  • Collaboration is Key. We’re laser focused on driving results
• 18 years of age or older

You have:

• Previous retail or customer service experience preferred
• Strong communication skills and the ability to build genuine customer connections
• A passion for service and the drive to achieve personal and team sales goals
• Willingness to support operational tasks as part of the team
• Availability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)
• Ability to stand/walk an entire shift
• Ability to lift, push carry or otherwise move up to 25 lbs
• Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift

Our benefits:

• Wellness and Commuter Programs
• PTO and Wellbeing Time
• Employee Discount Program

Pay Range:

$18.20 - $19.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Please see our Privacy Policy