Part-Time Restaurant Team Leader — Fast, Friendly Service

Potbelly; Panama City Beach (FL); On-site; USD 22,000 - 23,000; Part time

Job summary

Potbelly is seeking a part-time Associate to join our Operations team. You will be the primary point of contact with customers, delivering fast, friendly service in a clean, busy shop.

The role offers a daytime schedule with no fryers or late nights and pays $16–$17 per hour plus tips. You will work at a specific shop location, reporting to the General or Assistant Manager, and be part of a positive, team-driven environment.

Franchisee employment terms apply; wage and benefits vary by franchisee.

Qualifications

• Must represent The Potbelly Way.
• Must be at least 16 years of age.
• For Illinois employees, must become food safety certified within 30 days.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Neat and clean hygiene.
• Ability to handle a knife confidently.
• Ability to work in a fast-paced environment with urgency.
• Team-player mindset.
• English communication skills (verbal and written).
• Leadership behaviors aligned with Potbelly.

Responsibilities

• Demonstrate and reinforce Potbelly Behaviors and Values- Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community and Belonging.
• Familiarity with the Potbelly brand and its products.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Delight customers.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.
• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses and cleans the automatic slicer & manual chicken slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Others duties as assigned.

Skills

Customer service

Verbal communication

Teamwork

Friendliness

Sense of urgency

Job description

Potbelly is seeking a part-time Associate to join our Operations team. You will be the primary point of contact with customers, delivering fast, friendly service in a clean, busy shop.

The role offers a daytime schedule with no fryers or late nights and pays $16–$17 per hour plus tips. You will work at a specific shop location, reporting to the General or Assistant Manager, and be part of a positive, team-driven environment.

Franchisee employment terms apply; wage and benefits vary by franchisee.