Part-Time Reservation & Customer Support Lead

U-Haul; Tampa (FL); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Mindset App Reimbursement

Gym Reimbursement

Health insurance

Paid holidays

Life insurance

ESOP

Dental & Vision

Job summary

U-Haul is seeking a Reservations Manager Agent to join our team at Tampa, FL. You will assist with calls from and to customers, support field teams and dealerships with equipment reservations and placements to balance regional inventory.

Under the direction of the Traffic Control Manager, you will review reports, help route equipment, and contribute to timely, accurate bookings. A high school diploma and strong customer-service skills are required, with multitasking and time management essential

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company's U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Word

Email

Job description

U-Haul is seeking a Reservations Manager Agent to join our team at Tampa, FL. You will assist with calls from and to customers, support field teams and dealerships with equipment reservations and placements to balance regional inventory.

Under the direction of the Traffic Control Manager, you will review reports, help route equipment, and contribute to timely, accurate bookings. A high school diploma and strong customer-service skills are required, with multitasking and time management essential