Part-Time Remote Engagement Specialist — Customer Service

Engaging Solutions; United States; Remote; USD 21,000 - 29,000; Part time

Job summary

Engaging Solutions is seeking an Engagement Specialist – Customer Service for a part-time, remote role with Indiana residency. The position averages 20 hours per week and pays $18.00 per hour, with no benefits due to part-time status.

The role focuses on inbound and outbound customer interactions, promoting the company, and delivering high-quality service per SOPs. Candidates should have strong communication skills and experience in a contact center environment.

Qualifications

• High school education or equivalent.
• 3-4 years of strong customer service experience, preferably in a contact center environment.

Responsibilities

• Conduct inbound and outbound customer interaction support.
• Promote the company positively and provide prompt, accurate customer service.
• Utilize reference materials to take ownership of customer issues and drive resolutions.
• Document all customer interactions according to standard operating procedures.
• Provide customers with prompt and accurate customer service.
• Identify, escalate, and route priority issues to appropriate resource(s).
• Meet department expectations and key performance indicator goals.
• Participate in continuous quality improvement initiatives.
• Train junior engagement specialists.
• Manage multiple client projects.

Skills

Typing 35-40 wpm

Multi-screen

Strong communication

Problem solving

Customer support

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Internet navigation

Job description

Engaging Solutions is seeking an Engagement Specialist – Customer Service for a part-time, remote role with Indiana residency. The position averages 20 hours per week and pays $18.00 per hour, with no benefits due to part-time status.

The role focuses on inbound and outbound customer interactions, promoting the company, and delivering high-quality service per SOPs. Candidates should have strong communication skills and experience in a contact center environment.