Part Time Receptionist

Whalar; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Lighthouse, part of Whalar Group, seeks a welcoming Reception Team member to be the first point of contact for members and guests. You will manage daily operations, assist with events, and coordinate with campus teams to ensure smooth experiences in a dynamic, culture-centered environment.

Two or more years in hospitality or customer service, plus strong communication and reliability, are essential. Evening/weekend shifts available; a related arts/hospitality credential is a plus.

Qualifications

• 2+ years in hospitality or customer service.
• Familiarity with CRM platforms or willingness to learn.
• Excellent attendance and punctuality.
• Flexibility to work evenings and weekends.
• Arts or hospitality degree/certificate is a plus.

Responsibilities

• Greet and assist members and guests with a warm, professional welcome.
• Manage daily reception operations: check-ins, meeting-room bookings, and coordination with Valet, Security, and leadership.
• Support event day tasks, including setup and check-in for partner events.
• Become proficient with the Peoplevine CRM and use it to inform service.
• Collaborate with team to enhance member experience and address issues.

Skills

Excellent communication

Customer service

Multitasking

Peoplevine CRM familiarity

Education

Arts or hospitality degree (nice to have)

Tools

Peoplevine CRM

Job description

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong. With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs. Each campus features state-of-the-art, mixed-use content studios, and hosts impactful programming that empowers members to collaborate, learn, and grow their businesses within a thriving community.

The Lighthouse expands opportunities and creative capabilities, offering Creators a dedicated space to co-create, connect, and lead the businesses shaping creative culture. Learn more: www.thelighthouse.com .

About the role:

Reception team members at The Lighthouse are friendly, organized, customer service professionals who are passionate about popular culture and the creative arts. This role plays an essential role in creating unparalleled experiences for our members. The Reception Team will help build a positive professional environment while remaining committed to our brand ethos. This role is the first point of contact for all members and their guests. The ideal candidate will have excellent communication skills, a passion for customer service, self awareness, and the ability to multitask in a dynamic environment.

Here’s what you’ll do day-to-day:

• Greet and assist members and guests upon arrival, providing a warm and professional welcome.
• Impeccable understanding of campus operations to support in addressing inquiries and providing information about events and services
• Manage the day to day operations of the reception area, including check-ins, scheduling meeting rooms, and regular communication with Valet, Security, and campus leadership.
• Assist with executing day of the event tasks, including setup and check-in for large scale brand partnership events.
• Become experts on navigating our CRM platform, Peoplevine.
• Collaborate with team members to enhance the member experience and address any issues or concerns.
• Spark connections and creativity between members through empathy, authenticity, and joy.
• Execute surprise and delight moments for our members and guests.
• Collaborate with leadership on projects and process improvements.

Here’s what we’re looking for:

• A minimum of 2 years experience in a hospitality or customer service role.
• Solid understanding, or willingness to learn, customer relationship management platforms and applications.
• Excellent attendance and punctuality
• Strong problem-solving skills and the superpower of sparking connections.
• Flexibility to work evenings and weekends
• A degree or certificate in the arts or media production or hospitality is a plus, but not required.

Physical Requirements:

• Ability to stand or remain in one area for extended periods of time.
• Ability to lift supplies or products up to 20-25 lbs
• Comfortable working in different environments, from a theater setting to more intimate podcast studios.

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

Create a Job Alert

Interested in building your career at Whalar Group? Get future opportunities sent straight to your email.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Whalar Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.