Part-Time Receptionist

City of Broken Arrow; Broken Arrow (OK); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid holidays

Vacation leave

Health insurance

401a retirement plan

457 retirement plan

Job summary

The City of Broken Arrow is seeking a customer service assistant to support the Community Development Department and City Hall. You will handle phones, greet visitors, and assist with mail-outs and file maintenance in a fast-paced municipal office.

Requires a high school diploma or GED with 1–2 years of related experience; duties include light clerical work and data entry. Promotion opportunities and a stable, city-supported environment included.

Qualifications

• High School Diploma or GED required plus 1–2 years of related experience.
• Strong communication, organization, and multitasking abilities.
• Ability to handle callers, visitors, and clerical tasks with accuracy.

Responsibilities

• Answer City Hall’s main phone lines; respond to questions and forward calls.
• Greet visitors and provide directions and information to appropriate staff.
• Assist with mail-outs, file maintenance, and basic digitization tasks.
• Perform other duties as needed.

Skills

Customer Service

Phone Etiquette

Communication

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description

Location: 1400 CD-Community Permitting

Pay Grade: A01

FLSA Status: Non-exempt

Under general supervision, performs customer service duties in support of the Community Development Department and City Hall.

Must Be Able To Work The Following Schedule

Monday-Friday 12:30PM-5PM and Saturday Farmer's Market (April-December) 7AM-12:30PM

Essential Job Functions

• Answers City Hall’s main phone lines; responds to questions and inquires, provides information, takes messages, forwards calls to appropriate personnel.
• Greets visitors to City Hall; provides direction and information, directs visitors to the appropriate personnel.
• Assists other divisions and departments with various tasks as needed; prepares mail-outs, assists with file maintenance, digitizes information, etc.
• Performs other duties as assigned.

Minimum Education And Experience

Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Physical Requirements

Tasks involve the ability to exert minimal physical effort in sedentary work, typically involving some combination of balancing, feeling, handling, hearing, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation

An offer of employment is contingent on the verification of credentials and other information required by the City of Broken Arrow policies, including the successful completion of a background check and drug/physical screening.

City of Broken Arrow is an Equal Opportunity Employer and values diversity at all levels of the workforce.

Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, ethnicity, color, genetic information, marital status, or any other protected class. Broken Arrow is committed to reasonable accommodation, and a smoke free/drug free workplace.

2026 COBA Benefit Guide

This document is intended to give an overview of benefits offered to full-time, non-union City employees.

Benefit coverage begins on the first of the month following 30 days of employment

Retirement

• The City offers a 401(a) defined contribution retirement plan through the Oklahoma Municipal Retirement Fund (OMRF). The City contributes 10% of the employees’ earnings into the plan. Employees become 20% vested after three years and vesting increases 20% for each additional year of service until 100% vesting is achieved at seven years. Employees may elect to contribute an additional amount.
• The City also offers access to a 457 retirement plan, both traditional and Roth, through Mission Square retirement.

Preferred Providers

Through our preferred providers, the City is pleased to offer anyone on the health plan access to medical services at no additional cost.

• Clinic: Anyone on the City’s medical plan can access the Remedy Health clinics, including their on-site pharmacies, labs and imaging services at no cost.
• ZERO Card: Zero offers a wide range of services that may be ordered by your doctor, including labs, imaging, colonoscopies, orthopedic surgery, sleep studies, physical therapy and more- all at no cost to the employee.

Paid Leave

• Vacation: One week of vacation is available after six months of employment. Thereafter, vacation is accrued monthly according to year of service.

Procedure: Vacation leave cannot exceed the actual accrued number of hours earned by the employee. Holidays and other non-scheduled workdays shall not be computed in vacation leave expenditure. Each department establishes its own vacation scheduling procedures. Vacation cannot be used as the last day of employment.

• Holidays: Twelve paid holidays, plus one floating holiday each year.
• Sick: Eight hours per month up to maximum of 1,040 hours (130 working days).

Other City-paid benefits

• Life Insurance & Long-Term Disability - The City pays the entire premium for a term life insurance policy, as well as a long-term disability benefit that replaces part of your salary if you become unable to work for several months. The life insurance is equal to the employee’s annual salary.
• Employee Assistance Program- Through Community Care EAP, City employees and their families can call for help with a variety of personal, professional, mental health, substance abuse and financial concerns. Three free visits are offered each year, with a reference for ongoing support if needed.
• Virta-Diabetes Reversal Program- This program is free to diabetic and pre-diabetic employees and spouses who are enrolled in the health plan. Virta’s powerful program is shown to reverse Type 2 diabetes with coaching and nutrition management, leading to better health and reduced use of medication.

Voluntary Supplemental Benefits

• Flexible Spending Account (FSA)
• Dependent Care Account
• Accident Insurance
• Short-Term Disability Insurance
• Critical Illness/Cancer Insurance
• Genesis gym membership
• Crunch Fitness gym membership
• Pre-paid legal services
• IDShield membership
• No cost LifeBalance program, access to local and nation-wide discounts of participating online businesses