Part-Time Program Operations & Front Desk Coordinator

Figure Skating in Harlem, Inc.; New York (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

Figure Skating in Harlem is seeking a Program Assistant to provide administrative and operational support for after-school programming. This role helps manage student records, greet families, assist with logistics, and serve as a welcoming presence during program hours.

The ideal candidate will be organized, detail-oriented, and comfortable interacting with students, families, volunteers, and staff while supporting the team to ensure smooth daily operations.

Qualifications

• Excellent organizational and administrative skills.
• Strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Friendly, professional, and customer service oriented.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working in schools, youth programs, or nonprofit organizations is a plus.
• Reliable, flexible, and willing to take initiative.

Responsibilities

• Maintain accurate student records, attendance, and program databases.
• Assist with scheduling, calendars, meeting logistics, and follow-up.
• Welcome students and families at the reception and answer inquiries.
• Support registration, enrollment processes, and classroom prep.
• Help prepare materials and manage event logistics.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Multitasking

Reliability

Tools

Microsoft Office

Database systems

Job description

Schedule: 25 to 30 hours per week

Reports to: Program Operations & Events Manager

About Figure Skating In Harlem

Figure Skating in Harlem (FSH) helps girls grow in confidence, leadership, and academic achievement through the power of education and figure skating. Since 1997, we have empowered hundreds of girls each year to excel in school, on the ice, and in life.

Position Summary

Figure Skating in Harlem is seeking an organized, energetic, and service-oriented Program Assistant to provide critical administrative and operational support to our program team. This individual will help ensure our daily after-school programming runs smoothly by supporting student records, greeting families, assisting with logistics, and serving as a welcoming presence during program hours.

The ideal candidate enjoys working behind the scenes to keep programs organized while also being comfortable interacting with students, families, volunteers, and staff. No task is too small—this is someone who is eager to jump in wherever needed to help the team succeed.

Administrative Support

• Assist in maintaining accurate student records, attendance, and program databases.
• Perform data entry and ensure participant information is current and complete.
• Prepare forms, reports, packets, and program materials.
• Assist with document management and file organization.
• Support program registration and enrollment processes.
  
  

Program Operations

• Provide administrative support to the Chief Program Officer and Program Operations & Events Manager.
• Assist with scheduling, calendars, meeting logistics, and follow-up.
• Help support recruitment efforts.
• Coordinate supplies and prepare classrooms and program spaces as needed.
• Help ensure smooth day-to-day program operations.
  
  

Front Desk & Family Engagement

• Staff the reception desk during after-school programming as needed.
• Welcome students, parents, volunteers, and visitors.
• Answer phones, respond to routine inquiries, and direct questions appropriately.
• Support student check-in and dismissal procedures as needed.
• Help create a warm, professional, and welcoming environment for everyone entering FSH.
  
  

Event & Program Support

• Assist with preparation for family events, performances, meetings, and special programs.
• Help manage materials, supplies, and event logistics.
• Pitch-in wherever needed to support a high-quality experience for students and families.
  
  

Qualifications

• Excellent organizational and administrative skills.
• Strong attention to detail and accuracy.
• Comfortable using Microsoft Office and database systems.
• Strong written and verbal communication skills.
• Friendly, professional, and customer service oriented.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable, flexible, and willing to take initiative.
• Experience working in schools, youth programs, or nonprofit organizations is a plus.
  
  

Preferred Qualities

• Loves creating order and keeping things organized.
• Dependable and follows through.
• Enjoys working with children and families.
• Personable, positive, and approachable.
• Humble and willing to help wherever needed.
• Thrives as part of a collaborative team.