Practice Support Assistant II

UnitedHealth Group; Salem (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive benefits

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Referral Bonus Program

Job summary

UnitedHealth Group is seeking a Practice Support Assistant II in Peabody, MA to join a collaborative medical team. You will handle complex scheduling, patient outreach, and data reporting while delivering exceptional customer service and supporting patient satisfaction across departments.

Responsibilities include coordinating appointments, processing forms and authorizations, and assisting with check-in/check-out.

Qualifications

• High School Diploma/GED is required.
• 1+ years of customer service or healthcare experience.
• Proficiency with Microsoft Office, scheduling software and EMR systems (Epic or equivalent).
• Strong problem solving and complex patient management skills.

Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting; handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolve escalated issues and support patient satisfaction.
• Oversee waiting room operations, verify patient information and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; participate in quality improvement initiatives.

Skills

Customer service

Healthcare experience

Problem solving

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Office

Scheduling software

Epic EMR

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start

Caring. Connecting. Growing together.

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision‑making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Positions in this function perform advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team and will be working alongside a team of other Practice Support Assistants delivering excellent customer service and supporting strong patient‑clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.

Schedule:

Monday - Friday, 9am - 5:30pm

Location:

2 Essex Center Dr. Peabody, MA 01960

Primary Responsibilities

Manage complex scheduling tasks, including appointment booking and patient outreachEnsure accurate data collection and reporting, handle follow‑up activities and referral trackingDeliver exceptional customer service, resolving escalated issues and supporting patient satisfactionOversee waiting room operations, verify patient information, and assist with check‑in/check‑out processesComplete and process forms, prior authorizations, prescription renewals, and other documentationCollaborate with supervisors on coverage and workflowParticipate in quality improvement initiatives and special projectsServe as a role model and mentor for support staff; assist with onboarding and training

What are the reasons to consider working for UnitedHealth Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications

High School Diploma/GED1+ years of customer service or healthcare experience

Preferred Qualifications

Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reach choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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