Part Time | PM Barback

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Omni Charlotte Hotel is seeking a Barback to support servers and bartenders, ensuring guests receive timely, personalized service in a refined hospitality environment.

The role requires knowledge of beverages, strong English communication, and the ability to work in a fast-paced convention-hotel setting, including weekends and holidays. Health, safety, and sanitation standards are a must.

Qualifications

• Hands-on food and beverage knowledge and working knowledge of the hospitality business.
• Minimum bar experience in a large convention hotel is highly preferred.
• Must maintain a positive, professional demeanor and composure.
• Must engage guests at all levels with warm, personalized service.
• Clear written and verbal English communication with guests, management and colleagues.

Responsibilities

• Deliver excellence in guest service by supporting servers and bartenders.
• Maintain service standards and comply with hotel policies and local laws.
• Be knowledgeable about cocktail/beverage menus and supplies.
• Assist with setup and breakdown of banquet bar areas and events.
• Support health, safety, and sanitation standards; prepare for inspections.

Skills

Hospitality knowledge

Bar experience

Customer service

Communication skills

Tools

Micros

POS systems

Payroll systems

Job description

Omni Charlotte Hotel

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte's financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city's top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you're a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

Overview:

The Barback is responsible for delivering excellence in guest service by supporting servers in providing personalized service, anticipating, and delivering guests' needs. The Barback comprehends the cocktail/beverage menus, anticipating the needs of the bartenders to ensure all products and supplies are present.

Responsibilities:

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety, and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Must have knowledge of a variety of alcoholic beverages, must retain and maintain complete knowledge of all food and beverage menu items.
• Perform all banquet side work as assigned by management including but not limited to the cleaning of bar and beverage equipment, cleaning of portable bars and back bars, walls, and carpets surrounding assigned work area.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Assist in the controlling of food and beverage quantities by avoiding over/under preparing.
• Assist with set-up and breakdown of all the banquet bar areas.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership.

Qualifications:

• The Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant bar experience in a large convention hotel is strongly preferred.
• Ability to always maintain a positive and professional demeanor and composure.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Must be able to work a variety of shifts, including weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Computer literacy to include Payroll systems, Micros, POS systems
• Serve Safe certified | Unexpired TIPs required.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.