Part-Time Personal Banker - Customer Experience Pro

BMO Harris Bank; Belvidere (IL); On-site; USD 42,000 - 61,000; Part time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

At BMO Financial Group in Belvidere, IL, this part-time lobby position delivers exceptional service by guiding customers through personal banking and digital options. You will identify needs, provide solutions, and work with branch teams to meet goals while complying with regulatory requirements.

Ideal candidates have 1–2 years of customer service or sales experience, strong communication, and the ability to adapt to varying schedules.

Qualifications

• Typically 1–2 years of relevant experience or an equivalent education/experience.
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
• Some experience in consultative customer service or sales roles.
• Basic knowledge of specialized sales and business banking solutions.
• Strong commitment to helping customers and delivering a personal experience.
• Team-based, results-oriented and proactive.

Responsibilities

• Collaborates with BMO partners to identify referral opportunities to grow customer relationships.
• Welcomes customers to the branch and guides them on digital and self-serve options.
• Leads conversations about banking services and channels.
• Handles transaction-based customer needs with seamless execution.
• Reviews customer profiles to identify opportunities and address banking needs.
• Supports branch operations and risk/compliance processes.
• Acts as a key member of a collaborative branch and market team.
• Organizes work information for accuracy and completeness.
• Adapts to varying shifts and locations as market needs require.

Skills

Social media

Tablets

Smartphones

Online tools

Mobile apps

Interpersonal skills

Listening skills

Problem solving

Team collaboration

Communication skills

Job description

At BMO Financial Group in Belvidere, IL, this part-time lobby position delivers exceptional service by guiding customers through personal banking and digital options. You will identify needs, provide solutions, and work with branch teams to meet goals while complying with regulatory requirements.

Ideal candidates have 1–2 years of customer service or sales experience, strong communication, and the ability to adapt to varying schedules.