Part-Time Banking Associate & Customer Experience Lead

Bank of Montreal; Chicago (IL); On-site; USD 42,000 - 61,000; Part time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Job summary

Bank of Montreal in Chicago is seeking a part-time Lobby Associate to welcome customers, understand their banking needs, and guide them to personal banking and investment services. You will collaborate with branch teammates and BMO partners to deliver a consistent customer experience and identify referral opportunities.

The role emphasizes needs-based conversations, awareness of digital banking options, and proactive support for everyday banking plans and credit cards while contributing to

Qualifications

• 1–2 years of relevant experience desirable or equivalent combination of education and experience
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications
• Strong interpersonal and communication abilities to build rapport with customers

Responsibilities

• Assist customers in the lobby with personal banking needs and channel guidance
• Identify referral opportunities to grow customer relationships and support branch objectives
• Provide guidance on digital and self-serve options to simplify banking for customers

Skills

Customer service

Sales experience

Communication skills

Team collaboration

Problem solving

Interpersonal skills

Job description

Bank of Montreal in Chicago is seeking a part-time Lobby Associate to welcome customers, understand their banking needs, and guide them to personal banking and investment services. You will collaborate with branch teammates and BMO partners to deliver a consistent customer experience and identify referral opportunities.

The role emphasizes needs-based conversations, awareness of digital banking options, and proactive support for everyday banking plans and credit cards while contributing to