Part-Time Patron Experience Specialist - Community Outreach

Jefferson Health; Arvada (CO); On-site; USD 32,000 - 40,000; Part time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Paid time off and holidays

Retirement matching

Wellness programs

Tuition reimbursement

Job summary

Jefferson County Public Library in Arvada is seeking a part-time Patron Experience Associate to join our team. You will deliver exceptional customer service, help patrons locate information and resources, and promote library programs and services.

You will also assist with displays, collections, and outreach activities while supporting volunteers and staff to maintain a welcoming space for all visitors. This union role offers standard benefits and a 20-hour weekly schedule.

Qualifications

• Frontline customer service experience.
• Ability to promote library programs and outreach.
• Comfort with assisting patrons and answering questions.

Responsibilities

• Provide frontline customer service at public service desks.
• Promote and present library programs, story times, classes and workshops.
• Assist with collections display and maintenance, and help with outreach activities.
• Support volunteers and staff and ensure a safe, welcoming space.
• Respond to patron concerns and emergencies; uphold library policies.

Skills

Customer service

Reader's advisory

Team collaboration

Communication

Tools

Databases (manual & electronic)

Job description

Jefferson County Public Library in Arvada is seeking a part-time Patron Experience Associate to join our team. You will deliver exceptional customer service, help patrons locate information and resources, and promote library programs and services.

You will also assist with displays, collections, and outreach activities while supporting volunteers and staff to maintain a welcoming space for all visitors. This union role offers standard benefits and a 20-hour weekly schedule.